Shared folders/directories as CI's

[Jason Stephens]

We would like to add shared folders/directories to our CMDB as CI's, and I'm not sure how they should be classified. I don't see very much on the WIKI or the forum about this topic, so I wanted to ask for ideas or suggestions. Is anyone doing this now, and if so what sort of classification parameters are you using?

Thanks for the help,

Jason

[Uncle Rob]

We aren't currently doing this, but its a good idea considering the following:
- Changes to the shared folders and directories are controlled via change
- Incidents occur frequently that break access to the shared drives/folders
- Access is given to these resources as part of our onboarding / offboarding.

Unfortunately our CMDB culture isn't very mature so it wouldn't much much difference if I did this. But if I did, I would simply create them as a separate class of CI.

I'm sure you knew this already, but the CI table can be extended much like the Task table can.

[Jason Stephens]

Yeah that's what we were thinking that we would end up doing. I was just looking for ideas. I was actually working on a catalog item to request access to folders, and I wanted my "What folder do do you need access to" variable to display CI's. My motive for adding them is a little different that what your reasons, but everything you said is also true. There's really no reason to not have them in the CMDB.... Thanks for the response!

Jason