While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
Hello Guys! Hi everyone! I'm new here and I'd like to know if anyone has had trouble logging into their instance again? Since yesterday I've been having problems starting a new instance to try. I was having trouble validating the Welcome to Service ...
Hello everyone,I created a custom notification that is being used as an SMS notification. I'd like to include a link in the text message that directs the user to the related Incident record.My goal is for the recipient to tap the link on their mobile...
Is it possible to allow a specific group to edit certain Incident fields after the Incident is closed?I need members of one group to update a few fields after the Incident state is Closed. I already verified the user's group membership with a Script ...
im stuck on the last lab: Create a catalog item 2. Create four mandatory variables to capture workshop date AND time, the workshop location, if a projector is required (yes/no) and the number of chairs required. a) The location field should refere...
I am working on Scaled Agile Framework (SAFe) in my personal developer instance (PDI) and facing two related issues. When I create a Story, the Sprint field is not populating and no sprints appear. Also, on the SAFe Sprint record, the SAFe team field...
We have a requirement to ensure that if the "Assigned To" user of a change_request is a member of the CAB approval group, that they should not be listed as an approver for the change. We use Change Approval Policies today to handle all the logic/appr...
Hi Community, Can anyone please say whether this was the best practice or not in ServiceNow ?If No, what are the issues we face if configured this action . If yes , how can we implement this ? @Ankur Bawiskar @Dr Atul G- LNG create "reply" inbound ...
We are being asked by HR Employee Relations to remove Work notes entered on the wrong Case due to the sensitive nature of the notes. We’ve done it once already and we are starting to see a pattern. I would like to understand how other organization h...
Our IT provider serves various government agencies. We offer business offerings via our Service Catalogcomponents are defined to deliver these offerings. Sometimes, one technical component supplies exactly one business product. Here, that single cons...
I have successfully discovered AWS resources using ServiceNow Cloud Discovery. I understand how AWS Accounts, Regions, VPCs, EC2 instances, and other cloud resources are populated in the CMDB.My doubt is: How do these discovered AWS resources get con...
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
How to configure SMS notification for a Incident record in ServiceNow?I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.Please advise.
Hi Everyone,I have a question regarding the Approval (sysapproval_approver) form.When I open an approval record for a Requested Item (RITM), I can see a Description section under "Summary of Item being approved" that displays all the catalog item var...
I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegi...