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Transaction Cancelled in flow designer

Hi Team, I am experiencing a challenge with Flow Designer. We have created a flow that includes several sub-flows and actions, and it runs from Script Includes.The code and design are the same in both Dev and PROD environments, but in PROD, when we r...

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sainath3 by Mega Guru
  • 637 Views
  • 12 replies
  • 0 helpfuls

CTASKS missing Change request

Hi, recently we discovered a few CTASKS that dont have a change request linked to it (anymore) , when you click on the info button behind change request it says no preview available.i checked the xml of the CTASK and it shows me this "<change_request...

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Where to find events for notifications

Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide. We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is...

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Sam196 by Kilo Expert
  • 4818 Views
  • 10 replies
  • 3 helpfuls

Parent Group - What is the purpose of it?

Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...

by  
  • 10468 Views
  • 7 replies
  • 7 helpfuls

how to hide scroll bar in Process flow

Hi , I have created a custom Process flow for  Change table and it automatically created a scroll bar just below. Please let me know how to hide this scroll bar.  Regards,Saranya 

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saranyavs by Tera Expert
  • 236 Views
  • 3 replies
  • 0 helpfuls

work notes is not visible on incident form

Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this. 

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Arun61 by Tera Contributor
  • 226 Views
  • 3 replies
  • 0 helpfuls

Catalog Items not searchable on Portal (sp)

Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...

Issue with top.window.location

Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...

Requested for field not visible on Request Summary page

Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks! â€ƒ

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AnnaEPS by Tera Contributor
  • 477 Views
  • 5 replies
  • 0 helpfuls