Hi Community,I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.I am not asking about SLA definitions (contract_sla) or SLA engine logic,...
Good evening.!On the Incident's Notes section, in Test instance, the work-notes, additional comments and actions taken are merged into each other.But on Production, the work-notes and additional comments are merged, but not the actions taken. This is...
Currently, in ServiceNow Service Operations Workspace, the Now Assist Recommended Actions are generating suggested steps that include bullet characters such as : - and *We would like the response to display clean text without these bullet/key filler ...
Hi All, I've got a requirement where the business wants to get a list of all the RITMs raised on Catalog item 'A'. The list should include many fields for ex - assignment group, requested for etc and VARIABLES of the catalog item as well. I tried to ...
Hi, For a SN instance - we have a form views inside the portal. Inside these form views, we want to add some knowledge articles links. For example - if one form view is rendering the section "Resolution info" on the INC, then we'd like to show the KB...
Hi Everyone,While connecting the charger to my office laptop, I noticed a spark near the charging port. Immediately after that, the laptop shut down and is no longer restarting.In this scenario, what would be the correct process to follow in ServiceN...
Hi Team, PFB my scheduled script and Notification Body. Please help me in achieving the above. Note that I need to include both the RITM and the approval link in the email. (function() { var ritm = new GlideRecord('sc_req_item'); ritm.addQuery(...
Hi all, I am having trouble with the Recommendations in SOW. I have opened an incident of which some people can't see 'active recommendations' but others can.I have checked roles and have analyzed permissions, all users have the sow_user, sow_home an...
Hello All, We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option, currently it works as planned on our extended table resolution notes are generated using activities and other fields h...
Good Morning Everyone, I am trying to implement Google reCAPTCHA on a public-facing UI page where a user needs to go through the "I am not a robot" checkbox before submitting a form. This form is available to all users, so we are trying to implement ...
Hi All I have a task that RITM should stay in Open state until all the tasks will be closed.Tasks are mainly created by workflow but there is also possibility to create task manually from RITM.Workflow automatically close the RITM when all of the wor...
Having recently implemented RISK, I can no longer see planned completion date - is this still available ?
Hello Everyone,I have a flow on incident and it is integrated with a thirdparty tool and its aoutbound.I have created one custom action used and everything is fine i am able to create the incident in the thirdparty system.Now we have a requirement li...
Hi All, The ISTM subscription entitlement does not show the amount of licenses/roles being used. Is there a way to configure or show the number. Please see the screenshot attached.
Hi , from postman making a GET API call ,trying to get internal_type field from sys_dictionary table but we couldnt get it from response and as internal_type is referrencing to sys_glide_object table - we tried creating ACL on sys_glide_object table ...