Platform analytics
Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards
Forum Posts
How to Safely Calculate Percentages in a Finance Flow Designer Using MVRs and Set Cost Centers
I’m designing a finance workflow in Flow Designer that uses MVRs (Multi-Value Records) to generate accounting entries and allocate amounts to cost centers.I need to calculate allocated amounts based on a percentage of a total price. Currently, I’m us...
Resolved! Info message hides the Stepper component in the workspace
Hi team,If we add the g_form.addInfoMessage or gs.infoMessage in the workspace page it hides the stepper component. Is there any alternate way or make the info message below the stepper component.
Resolved! Publish UI action button Knowledge form
Hi All, I have a requirement on the knowledge article form. Whenever user clicks on the publish ui action button it always redirects to the list view. User wanted it to stay on the same page. Below is the Publish UI action script. function onPublishA...
Field value is not populating as expected in Case Table
Hi Community, We have a requirement involving the Order table, where a field named “Total AMC Hours” stores the total number of AMC hours available for an order. We have introduced a new field on the Order record called “Remaining AMC Hours.”Each Ord...
Date validation if date is 7 days from today
Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today for this i have created a catalog client...
Report on completion of playbook tasks
Hi Team, I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...
ServiceNow Integrations: A Practical Guide for Beginners and Practitioners
In most enterprise environments, ServiceNow is not a standalone platform. It needs to integrate with multiple external systems such as Jira, Azure AD, SAP, monitoring tools, and HR systems. A strong understanding of ServiceNow integrations is critica...
ServiceNow Explained for Beginners: What, Why, and How
ServiceNow Explained for Beginners: What, Why, and How My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...
Resolved! How to change mandatory fields on the Propose Major Incident UI Action?
Hi everyone, I've recently been requested to change the OOTB Propose Major Incident UI Action to change which fields are mandatory when proposing a major incident. Right now, the only mandatory field in the dialog box is Work Notes, we want to make B...
Restrict Impersonation based on the role or group or even by user
Restriction of impersonation to specific users can be implemented using a Script Include named "ImpersonateEvaluator".This Script Include contains a function called canImpersonate:canImpersonate: function(currentUser, impersonatedUser) { return ...
hide a section on change request form
I am trying to hide a section i created on change_request form when the change type is not chosen as "A" and make it visible only when change type is chosen as "A". Client script:function onLoad(control, oldValue, newValue, isLoading, isTemplate) { ...
How to hide the Post Incident Review Related list based on Role?
Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...
Resolved! API Record creation - Custom scope or Global scope
Hi EveryoneI have an integration where from third party system records will be send to ServiceNow and it will be stored in a Custom table(Custom scope) from which via transform map the record will be inserted to Target Table(Global Scope) My doubt is...
Search by User ID in the Global Search
Hi All,We have a requirement, where we need to enable search by the User Id in the Global Search, i.e, suppose my user_id is ABC and instead of my name I type ABC in the Global Search, then it should display all the Incidents, Change, Problem, etc wh...
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