Forum Posts
Resolved! Enable Service Desk staff to view delegate records
Good morning,I've crafted a custom ACL on sys_user_delegate with READ rights. I'm hoping to allow our Service Desk agents to have insight into a manager's delegate. However, applying this role to a Service Desk agent doesn't give them access to view ...
How "Requires verification" value on cmdb_ci classes populate.
I have a question about the "Requires verification" attribute on cmdb_ci and other cmdb classes.I don't see any consistency about populating this attribute on different instances. I want to understand under what condition it gets true and false value...
Auto-populate List Collector field based on another field selection in Catalog Item
Hi allIn our Service Catalog item, we have a variable called Select the Application and another variable called Notify Additional User, which is a List Collector.We have a requirement thatwhen the user selects Concur in the Select the Application fie...
Where is StdChgProposalDiffViewer coming from?
Hello all, I am trying to use the out of box StdChgProposalDiffViewer functionality, but I have no idea where it is located. I have tried UI Pages, Script Includes, and Processors. I even searched in the app studio to try and find it there, but...
Resolved! Incident and Change Impacted locations
Hi, We have a requirement to be able to view impacted locations on changes and incidents as described below. This seems to demand a high amount of processing for each change/incident, especially as unique sites are being requested. Show a related li...
Resolved! Create SLAs for approvals on specific RITM items
I want to create SLAs for approvals on certain RITM items — trigger when approval starts, stop when approved/rejected, and apply only to certain catalog items. What’s the best way to configure this?
UI Builder frequently stays in loading state. How to fix the slow response in loading a page.
In our dev instance, I have to constantly refresh the UI Builder Experience page from the browser so that it will fully load. I will Empty UI Builder Cache and Force Stage Reload as well but refreshing the browser seems to be more consistent in not ...
ITIL Access Count
Hi All, I just want to check how many ITIL Access has been allocated to my Project Account.For that I have checked the OOB Subscription Management dashboard.But there I have saw two products "IT Service Management Professional" and ITSM Professional ...
Resolved! Regarding the permissions held by the requester
In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?
Resolved! How do we make a catalog item for a subscription?
If I'm asking this in the wrong place, please let me know. I don't even know if I'm phrasing or describing my issue properly. Is there any advice, documentation, or resources on how to have the core ITSM product handle a "subscription" service or ren...
Resolved! Banner Announcement not displaying on backend forms
Hello, I have this announcement created but it is not showing on backend forms. Any help would be greatly appreciated.
Resolved! Flow Designer
There is one flow designer created where if requested select the options and according to options approval group trigger. But for example if user select 4 options it will trigger four approval group and anyone one of the approval user approve the req...
Error : Inbound Action (Unable to locate the Record)
Hello @Everyone,Recently, we encountered an issue in the production environment, which has been live for about 4 months.This issue is related to email-based HR case creation via inbound actions.We observed that for some tickets, when an agent adds ad...
automatic creation of service catelog certificate expiry of 90 days
Folks,I have a task to check daily on sys_certificate table and if 'Warn in expire days' is 90 days (difference btw expires date and current date ) then map the following fields to the service catelog and create below 2 tasks.Mapping fields to servic...
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