Hello, In business portal, you have the option to go to requests -> view submitted requests -> view all casesOnce you open a case from the list, the form contains info regarding the case + ACTION, in which you can select "CLOSE CASE".My task is to ad...
Hi Team, After upgrading to the Australia release, users with partial/delegated admin access are unable to add members to our Service Desk group.Full admin users can add members successfully.The same partial-admin users can add members to other group...
Dear Team, I would appreciate some clarification from the ServiceNow community regarding the rationale behind making the CIS-DF exam a prerequisite for obtaining the CIS-ITSM certification.I understand the importance of CMDB/CSDM and data foundations...
Hi everyone,I am working on a requirement to move/update Knowledge Articles in bulk from the Knowledge Article list.The expected scenario is:Select one or multiple Knowledge Articles from the list.Click Update Selected.Change the Knowledge Base field...
Hi,my query is, i need to send an email to the user every month 1st. that email contains last month RITM's and few additional field in excel format. below script i written but not worked. created event and notification and the table is sys_user. sch...
Hello, I have this announcement created but it is not showing on backend forms. Any help would be greatly appreciated.
I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...
Hello, we recently upgraded to Australia version and when we checked the flow execution of our flow designer, we are now getting this message "The action details for this flow have been removed according to the report retention policy." and we can no...
We configured business rule+ script include for outbound rest integration.Requirement is to add retry mechanism (3 times) & error handling (create incident) for failure. Can we call this script include in flow designer to use oob retry mechanism & er...
Hello TeamDuplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is created by Assigned to please suggest why duplicate sla are created Thanks
Dear Servicenow community friends/colleagues/servicenow expertsI am trying to learn Servicenow Calaog from beginning, can some one help meif any paths already you know, which can be best to follow. Please suggest me (any video or document link or any...
I am working on live chat, when user enters conversation, a task record is creating, now after 10 minutes flow is updating chat waiting to close abandoned when agent does not accept in 10 minutes, now after some time if user enters/rejoin the close c...
I am working as a developer on an Enhancement (rm_enhancement) and creating user stories directly from the Enhancement record so they stay linked as child records.I noticed two things on the Story form (rm_story):The Backlog field on the Story form a...
Hi All, OOB change request conflict detection for Affected CIs/Impacted CIs is not working even when relevant/all properties in conflict properties page are enabled. After i add some cis into affected cis and impacted services related lists and even ...
Hi Community, in catalog view a variable is mandatory but in RITM view , that variable is not showing as mandatory star mark . how to make mandatory in requested item view . Can anyone please help on this .@Ankur Bawiskar .
