Hi Community,I’m facing an issue with the Recently Viewed section from search type ahead component in Employee Center.When I select a link from the Recently Viewed list, it redirects to a blank page instead of opening the corresponding record.I had p...
I set up a channel with max capacity 3, work item size 1. The condition counts cases in New or In Progress. Assign by is set to Most Capacity (not Last Assigned). There are 2 queues pointing to this same channel, and the same agent is in both queues....
Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...
Hi ServiceNow Community,I have a Catalog Item with a Date/Time variable:Name: appointment_date_timeType: Date/TimeI need to filter my Platform Analytics dashboard based on the appointment date/time entered on the Catalog Item.Since the variable is no...
What is the best way to skip an approval in flow? I am switching to flow for Knowledge approvals but one of the requirements is that if the author is a manager no approval is required.
Hi All,I wan to hide the phone number from the On-Call schduled popup. where this is configured to hide .?
User is working on incident and he is trying to attach the knowledge articles which is related that incident issue. User having read access to that article. But here the problem is when the user trying to attach the knowledge article by using Related...
I am working on a POC to determine the feasibility of replicating a Palo Alto-style UI in a ServiceNow Catalog Item.Requirement:User selects Category, Subcategory, Technology, Risk, and Tags.Based on the selected values, matching applications should ...
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
Hi @Experts, I am working on one of the requirements on the role's cleanup. I need to know how we can get the report weather roles are active or not. Thnaks Shahid
There is a flow which is attached to catalog item , the flow was triggering properly, but today when submitting the catalog item the flow did not triggered, it is active and published. When i am clicking TEST in flow then the flow is working. Does ...
Some of our PUBLISHED KB Articles are not searchable in Employee Center portal. We tried the KB#, Short Description, keywords they still don't appear even though it's published and can be read by anyone.We tried index all table etc and still didn't w...
We are facing an issue where the same email notification is triggered twice for a single Request stage/state update.This occurs for multiple stages, including Setup Pending and Closed Complete/Closed Incomplete. The Request reaches the stage only onc...
I would like to dynamically create a task via a Flow and automatically assign it to the appropriate phase of the currently active release.Currently, I am struggling with the mapping and references within the Flow. The relationship I want to establish...
Depending on the approver, I need to display specific fields in the additional details section. These fields are stored in different widgets. I would like to know how to access the approver's record in the requested item variable widget to control th...
