Orchestration - verify usage
We're using orchestration, but how can we measure its usage and identify integrations in our instances?Thanks,David
Forum Posts
Resolved! Normal user cannot see CMDB reference variable values in catalog item – best practice?
Hi All,In a ServiceNow catalog item, I have reference variables pointing to:cmdb_ci_computercmdb_ci_servicesys_userI observed that a normal user (no roles): Cannot see values for cmdb_ci_computer and cmdb_ci_service Can see values for sys_userAfter ...
Change Risk Assessment – How to modify evaluation colors
Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...
How chane color of percent complete field ?
Good day everyone, How to change percent complete field type depending upon the condition. If Required SLA is greater then Total achieved then Total achieved field's progress bar should be Red and Not Blue else It should be Green. Thanks Kevin
Addtional container in Service Catalog.
Hi all,I am trying to get 3 containers in Service Catalog for widgets in my organization instance to be added as shown in PDI OOB below. My organization instance currently has 2 'Add Here' containers, how do I make it the same as PDI? Below is my org...
Service Bridge - Assignment group is not syncing to consumer instance
We have implemented a Service Bridge Integration between two ServiceNow instances. When the incident created from the provider instance (instance1-provider) , the incident got created in consumer instance (instance2-consumer) but the Assignment group...
Resolved! Catalog Item takes time to load
Hi Everyone,I encountered a problem with a specific catalog item. This catalog item has 30 LookUp SelectBox fields. The issue is that when you load the catalog item on the service portal, it takes a long time to finish, approximately 30-33 seconds. S...
Incident to major incident proposal
While proposing the incident to major incident. We get one Popup, I want to add some other fields to the popup. How can I do that Below is the popup which appears when we click on propose to major incident
Converting CSV data into JSON with Data Source
Use Case OverviewCSV uploads via Catalog Items are common for bulk onboarding and integrations. Instead of manually parsing CSV files, this solution automates the entire process.When a Catalog Item is submitted with a CSV attachment, a Flow is trigge...
Issue with appending fields
Hi, The Work Note Type should be appended to the Case Work Note (HTML filed) and made visible in the Activity section. Additionally, the Case Work Note text should be bold and set to 14pt font size.Note: Case worknote which is mapped to the worknotes...
Resolved! Assignment Group Members not reflecting in catalog task
Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...
ITOM/ITSM Integration for Datadog plugin is unavailable for my instance
Hi Community,I am trying to integrate Datadog with ServiceNow, but I am facing an issue where the ITOM/ITSM Integration for Datadog plugin is unavailable in my instance.Because of this, I am unable to proceed with setting up Datadog alert/event integ...
Resolved! Problem have incidents
Dear Team, (function executeRule(current, previous /*null when async*/ ) { // # Assignment 3: Problem have incidents // > if problem is updated with worknotes - update the same to all the incident. // > if problem is closed - resolved or clo...
clone
I need to perform a clone ensuring that certain tables are preserved in Dev and QA.During the clone process, the data in these tables must remain intact in Dev and QA, without being overwritten by Production data.
Contracts not visible in business portal
Hello, I've created and added a record producer in the Business portal. Besides other variables, I've created "contracts", which has the following reference qualifier: javascript: 'account=' + current.variables.account;When I test it in the por...
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