Resolved! Reference field query
Currently, on this reference field when typing it shows results from the 'name' field. How can I get it so when i type it also brings back results from 'code' field. If that makes sense?
Forum Posts
Resolved! Advanced Work Assignment Work Items Stuck in Queued State
I released AWA and Agent Workspace and in our PROD instance all items coming to the Work Items table are stuck in the queued state and not pending accept. The online agents do not seem to have reached capacity, so I'm not sure why the inbound items ...
Auto-reset Personalized Filters When All Options Are Deselected
How can we automatically reset personalized filters for a user when they deselect all filter options?Currently, if a user removes all selected filters, the view becomes empty or unusable. Instead, we want the system to automatically revert to a defau...
encryption of catalog item field post submission on portal and RITM
Hi, I have requirement, where i need to encrypt or mask the address field in the catalog form, post submission of the user in the portal and RITM. That shipping address is populated to the catalog task of the description, where i need to encrypt.
Resolved! Unable to Set "Work Notes" mandatory for sc_task table
Hi @everyone,Can any one help me on how to make mandatory "work notes" in sc_task table by using UI action. I tried i am able to set "Notes" section instead "work Notes".function onclieck(){g_form.setmandatory('work_notes');}
Resolved! Imhow to send notification ehen sla is about breach in 48 hours
HiCan any one please guide me on logic to trigger condition In Request item any sla is attached - when sla is about to breach with in 48 hours I want to notify assigned to I wrote flow but no luckI can't add trigger condition task.table is Ritm Than...
Users having Knowledge role should not able to edit Reports.
Hi All, I have a requirement that users who have Knowledge role should not able to edit the report. They can view but should not able to edit a particular Report. Should I write ACL for this . I have tried to share the report to the people who have K...
CAB Workbench
In the CAB workbench - I click on refresh agenda to get the list of changes and start the meeting. But if someone submits a change late. The agenda is been automatically updated when during the approval ( there must be some sort of refresh happend...
Resolved! Knowledge translation task is not getting created ?
Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management. I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...
Twilio/Notify - How to Link Incoming SMS with GlideRecord
Hi All, I am trying to implement On-Call Scheduling using Twilio - Notify. Now the requirement is if there's a P1 in the queue then the On-Call person will receive a SMS and Call, Where they need to acknowledge else the flow will move to the next per...
How to build date range based on CAB date in conditions on CAB definitions
I want a CAB definition that schedules a CAB every week (say Thursdays) with each meeting reviewing changes for the upcoming 2 weeks. I can't seem to get the time range defined.I noted that if I schedule the CAB meetings every 2 weeks, I get the rang...
Unable to call Ui script in Workspace ui action level
Please find the workspace ui script function logTelemetry(status) { g_ui_scripts.getUIScript('UIActionPerformanceLoggerClient').then(function(perfLogger) { var executionTime = new Date().getTime() - start; perfLogger.logTime("Budgetary Quote: ", e...
Resolved! Guarded Scripts KB2944435 Server-Side Sandbox Runtime Replacement
Hi all Does anyone have a high level understanding of the new Guarded Scripts Sandbox runtime and the impact? Will this stop scripts working or will it simply alert admins of the issue? Thanks in advance.
Resolved! Where are the backend conditions for the Incident SLAs widget in Service Operations Workspace?
Hi Community,I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.I am not asking about SLA definitions (contract_sla) or SLA engine logic,...
Resolved! Why is "Actions taken" comment field is not merged with the "Show all journal fields" on Incident ?
Good evening.!On the Incident's Notes section, in Test instance, the work-notes, additional comments and actions taken are merged into each other.But on Production, the work-notes and additional comments are merged, but not the actions taken. This is...
