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Workflow: Wait-for-condition still stuck after timeout expires

Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...

sanasayyad by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

Resolved! Never Logout My screen or account

Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...

Kumar54 by Tera Contributor
  • 610 Views
  • 12 replies
  • 1 helpfuls

Resolved! translated texte on employee center

Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you   

ahmed24_0-1758034257026.png ahmed24_1-1758034337846.png
ahmed-24 by Tera Contributor
  • 774 Views
  • 19 replies
  • 2 helpfuls

Resolved! How to enable Helpful buttons widget below the articles?

The plugin snc_knowledge_advance.installer is installed.Now how can i enable this helpful (Yes / No) below all articles? I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any sy...

Kvb Kiran by Tera Contributor
  • 398 Views
  • 9 replies
  • 3 helpfuls

How do you tell if an Attachment is encrypted

Hi,Does anyone know how to query the sys_attachment table to tell if an attachment is encrypted or not?  Is there another table that needs to be looked at?Thanks,Victor

Victor43 by Tera Contributor
  • 1107 Views
  • 5 replies
  • 0 helpfuls

Resolved! Major incident tab Visibility on major incidents

Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...

Resolved! Pass info from record to Iframe widget

Hello all, I'll try and explain this best I can.    I've created a portal widget, for security reasons I'm going to call the page "sp/exec".To make it easily accessible I have then created an IFrame widget in a dashboard to said widget. This works al...

Andrew_TND by Mega Sage
  • 527 Views
  • 5 replies
  • 1 helpfuls

Password Reset of AD from Servicenow

Hi Experts,I am trying password reset of Active Directory from ServiceNow, In our organization for logging in into our system we use OKTA and after signing in into the system for signing in into all the servicenow instances we use SSO and OKTA only. ...

Sai Gopal by Tera Contributor
  • 686 Views
  • 6 replies
  • 0 helpfuls

Change Management

Hi,"Change request state change notification"Does this notification is applicable to standard change also?

akhilaanil by Tera Contributor
  • 349 Views
  • 9 replies
  • 1 helpfuls