I got a complaint from a user that the approval notification they get has changed and doesn't contain enough information like it did previously.I started to look through the email logs and can see there is a custom event that was created with a custo...
Hi Everyone,In Flow Designer, we usually use “Wait for Condition” or “Wait for Duration” to pause a flow until a certain condition is met or a specific time has passed.I wanted to know if there are any alternative approaches to wait for a condition i...
Hello ServiceNow Community,I am an IT Governance and Infrastructure professional with over 16 years of experience (ITIL 4, PRINCE2, and Lean Six Sigma Black Belt). My background includes managing large-scale mission-critical networks and cybersecurit...
Hi Team,Flow content not visible under Related links in "sc_request" form , but I have added custom Flow on "sc_request table", at the same time Flow also not working properly, my Flow has to Go for Approval once Approver approved then only it should...
Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...
Hi everyone,I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.What I’ve done so far:Table: interactionI added the Chat summary field to the Form Layout for the specific view I...
Hello, this is probably really simple but I usually do a quick and dirty GlideRecord Script but thought I'd do it in Flow Designer.I want to add the last work note to the parent enhancement table, this works for the most part it shows the number and ...
Hi,I am writing a server-side script in the Change module to complete the Risk Assessment using ATF.When I tried to pass the sys_id from the Click a UI Action step (where the Change record is created), I received the error: "Change record not returne...
Hi experts, How do I specify that attachments should be included in an email sending action in Flow Editor? There's no option visible.Thanks for your recommendations!
We have catalog item 'Employee internal transfer' . When employee is transferred from one department to other its user profile details change. Using microsoft entra spoke action 'update user' I can update user's department name, title,location etc bu...
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hi Community, In my previous post, I explained how work flows through Advanced Work Assignment (AWA).In this post I want to focus on one simple thing - what actually changes when AWA is enabled, compared to normal assignment. How assignment works wit...
Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...
I'm working on an interactive dashboard that has several pre-configured filters. However, I need to create an additional filter with the following rule:A specific user "X" belongs to approximately 100 different groups, and the filter should only disp...
(With Custom Questionnaires + Auto‑Calculated High/Moderate/Low Values)Hi Developers! I recently implemented a requirement where Risk and Impact values must be automatically calculated based on responses to specific Risk and Impact Assessment Questio...
