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Risk assessment Update.

Hi Team I have implemented Risk assessment for change request Module. in that I added 4 question and each questions having 4 answer the weightage of each answer is 1 to 4.  after selecting all 4 questions value risk is getting populated which is depe...

Incident opening in Global search but routing to SOW page

Hi,When I'm trying to open Incident/change in Global search but the incident is opening in SOW page in zurich version. Unable to see the Global in that search engine, for reference find the below screenshot. How to fix this issue.  

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boggarapu by Tera Contributor
  • 569 Views
  • 1 replies
  • 0 helpfuls

Where is my UI Action?

A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...

DevOps Change Model

Hi,  I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors. Please help me with what all are t...

Release phase not moving

Hi  I have a release record where the state is not progressing to Approval, even though all related tasks are closed. Are there any recommended checks or updates we should look into? what could be the issue    Regards,

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CarolMa6 by Tera Expert
  • 252 Views
  • 1 replies
  • 1 helpfuls

Survey responses via email?

Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...

shris by Kilo Contributor
  • 4759 Views
  • 7 replies
  • 0 helpfuls

How SLA Results are recorded?

Hello Experts!I have a question, How SLA Results are recorded?I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recordedI imagine that exist a schedule job, but I can not fin...

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AB6 by Tera Contributor
  • 539 Views
  • 5 replies
  • 2 helpfuls

Need to Reduce email notifications for Timesheet Approval

We have a scheduled job which triggers the notification based for the time sheet submitted. This notification is triggered via event configured in the Scheduled Job. But the notifications are triggered multiple times to the user manager for the times...

Unauthorized change state flow

Hi,I am facing an issue related Unauthorized change The OOTB flow for unauthorized change is when we create an unauthorized change it automatically opens in review state Now I can't find an option to closed that change no ui action no choice in state...