If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.
Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...
Hello ServiceNow Community, I am trying to see if this use case is possible for a implementation I'm working on: If User A has a pending approval and they would like to approve, would it be possible to have them select who the next approver will be?...
Hi Community,How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice Thanks,s...
Hi Team,Currently, when I click on a catalog item in the Employee Center, it opens within the same portal page. I would like to configure it so that when a user clicks on a catalog item, it opens in a different portal and in a new browser window or t...
Hi Team,I am preparing for the interview for the ITSM developer role. I have 3 year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank You.
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...
I created a test plan and test board following all the steps as instructed in Test Management 2.0 (test plan/test cycle/test suite), added and ran the tests, but the test board doesn't show the results of the tests that were executed. Has anyone else...
I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...
In CSM workspace when we click to create an email, we're noticing that the email auto-saves a draft every single time before we ever click send on it (from a Case). The email sends fine but there's an additional draft saved against the Case as well a...
Hi Team,We have survey created on sc_request table, which triggers when request is completed .Currently it only displays questions we have created in the survey. How can we include details of the request i.e. RITM number, catalog item name, descripti...
Hi,Is anyone else having issues with ACLs using the 'UserIsAuthenticated' security attribute?Both ACLs I have tested in our instances that use this ACL are evaluating false despite users being authenticated.Ex: ACL sys_journal_field/readDecision Type...
