Show more information on Reference Selection

[Brian Sorensen]

I am trying to sort out how to show other fields on the drop down of a reference box

Here is what I have

This is showing just the "Name" of the asset, I was hoping to show other information, like the Model type

Here is the back end of this

Type = Reference

When I look up this asset (5607) on the ALM table, here is the data we have displayed

In the drop down, we want to show the following

Display name | Serial | Model

So this one would be

WCN1C5607 | PC1CF6QG | Lenovo Thinkpad T495

I am assuming I need to modify the Variable Attributes?

[Allen Andreas]

Hi,

You'd want to refer to this documentation for setting that up: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration...

Essentially, you'd need to add an attribute to that field and you'll get your results 🙂

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hi @Brian Sorensen 

Unsure why you're only responding to one person when I said the exact same thing above and provided a link right to the direct documentation to what you asked for (not a listing of all variable attributes -- but precisely to the documentation for your question), which includes numerous examples such as:

In any case, if my reply helped guide you Correctly, please mark it as Helpful/Correct.

Thanks and take care! 🙂

[Brian Sorensen]

HI @Allen Andreas 

When I saw the postings, it only had shown me the one from Raghav, 
thank you, I just was able to see your reply and found the information helpful.

Appreciate it!

[RaghavSh]

correct you need to use ref_ac_columns variable attribute

refer below for complete documentation:

https://docs.servicenow.com/bundle/quebec-employee-service-management/page/product/service-catalog-m...