Show the Export UI Context Menu option

[Community Alums]

Hi,

We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change).  This option was available in the previous version (Kingston).  

I've checked the UI Context Menu conditions in both versions and they look the same.  Perhaps the NY Upgrade changed the ListProperties class?  

Any thoughts?  Thanks!

[Allen Andreas · Accepted solution]

Hi,

I actually looked in to this a short bit ago and provided the solution here. You are correct that they did some "enhancement" with the Export context menu option in New York. My post in the link shows you how to adjust that:

https://community.servicenow.com/community?id=community_question&sys_id=0951fb071b433b00d01143f6fe4b...

So basically my suggested edit is to remove the line ServiceNow put, and put it back to a simple ITIL user check.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Community Alums]

Awesome!  Thanks Allen!