Show Worknotes for a particular group

[VanishreeG]

"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."
Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?

[J Siva · Accepted solution]

Hi @VanishreeG 

Create one "Deny-Unless" READ type ACL to meet your requirement. This single ACL would be enough to restrict the users(Not part of the group) from creating/reading the work notes. PFB.

Regards,
Siva

[Rohit Singh]

Hi @VanishreeG ,

Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group." - This not achievable. As an alternative agents can use chat functionality to discuss about an incident.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit