Showing duplicate activity logs on ritm form

AkashD462166574
Tera Contributor

 

AkashD462166574_2-1741088456744.png

Hello Everyone,
If you see in ss on RITM its showing duplicates activity logs. Can anyone please  help me on this how we can resolve it.

 

1 ACCEPTED SOLUTION

SN_Learn
Kilo Patron
Kilo Patron

Hi @AkashD462166574 ,

 

The most probable cause of this issue is current.update() in before business rules

 

Please have a look at the below part from ServiceNow Doc:

Prevent recursive business rules 

SN_Learn_0-1741100123077.png

 

 

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

View solution in original post

6 REPLIES 6

SN_Learn
Kilo Patron
Kilo Patron

Hi @AkashD462166574 ,

 

The most probable cause of this issue is current.update() in before business rules

 

Please have a look at the below part from ServiceNow Doc:

Prevent recursive business rules 

SN_Learn_0-1741100123077.png

 

 

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

Hello @SN_Learn,

Yes, this issue occurred because of the current.update in the business rule.

Thank you for your time and the solution.