'Side effects' of deleting an assignment group

karolisjon
Tera Contributor

Hello, I'm curious if there are any 'side effects' of deleting/disabling an assignment group. What is mean is, will it affect historical data (incidents, changes, problems, reports, knowledge articles etc) where that assignment group was used afterwards? If yes, what would be the best approach to do this? 

Thanks. 

1 REPLY 1

Jaspal Singh
Mega Patron
Mega Patron

Hi,

Why use physical deletion of record when ServiceNow provides logical deletion (Active: False/True)

To answer your question, if Assignment Group is deleted & if was used (not necessarily for incident, changes, etc. can be any record type) all it will show up will be sys_id that might be difficult to interpret & understand. As you are aware sys_id is unique 32 bit identifier & is difficult to understand. 

For instance, you can try creating a group in PDI associate it to a record & then delete the group so as to understand what happens with the existing data that is using the assignment group record.