Has anyone setup recording/managing domain names for your organization within the CMDB? As a university, we have a lot of these and we want to look into tracking them and integrating them into the change management process.I looked the other day and ...
Hi All, I have created the change task and one peer review task is created and it was closed. As per the behavior change state will be Assess. but the flow was stuck here only.
Hello, While creating a new IT Knowledge Article, the Related search results to display only the relevant articles from the IT knowledge bases. Please let me know how can we achieve this and it shouldn't effect other knowledge base articles.
How does ServiceNow ensure that the available options in the 'Assigned to' field in the 'Incident' table depend on the selection made in the 'Assignment group' field?I checked the Dictionary Overrides for the 'Assigned to' field in the 'Incident' tab...
Hello Community! I have requirement Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the ...
which is the best practise to populate assignment group whether CI or Business service on change request form?
I have a select box variable with multiple choices, I need to show other variables based on select box choices.If choice A is selected, variable AB and AC should be visible.If choice B is selected, only variable AB should be visible.Am able to achiev...
Hi I am working on Onchange client script.there is a field called description.description should not allow special character but should allow hyphen.it should only allow length = 32 char.below is the script i have written. function onChange(control,...
Hi Guys, Any help is highly appreciated.These are the KBs that need to be exported. Can someone explain me how to ensure the KBs, categories, articles, user criteria, nested categories and what else is needed to be exported to XML?I am thinking that ...
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I have created a catalog item with two variables.First variable is 'End of Life Software Components(u_software_components)' and its Type: list collector, List Table: u_m2m_business_app_soft_product.Second variable is EOL/ EOS Software Models(eol_eos_...
Hi Team , We have a assignment rule created , which intents to assign a specific group havig 4 members .Group - ABCUser - 1User - 2User - 3User - 4 The assignment rule is assigning tickets to only 2 User and not the other 2.I tried removing U3 & U4 ...
Hello Experts,We have installed the Plugin (out of the box) Service Graph Connector for Microsoft Intune to integrate ServiceNow and Intune. Currently, "Scheduled Data Import Job" "SG-Intune Devices" is import the data into a staging table that exten...
In servicenow knowledge article body want to allow video embedding form sharepoint sites. We change the properties glide.html.enable_media_sites : youtube.com,player.vimeo.com,vimeo.com to apend sharepoint.com but its still not loading while youtube...
Hello Community! I have requirement.Add the Average incident resolution time for the last 6 months_ALL groups (4 group names) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for...
