Hi, In the below related list approvers tab is there. in that tab approver records are there so i need to set approved where requested is available. I need to add test step for that so please guide which step i need use. 1. Related List2. File value...
An x user though having itil role not able to see option to change between views for that matter he is getting catalog view in UAT but in Dev he is able to see. I have seen any role difference but they were same. What makes X stopping to switch betw...
Dear Team, I have a requirement to integrate the Service Now with OP manager for Event management. In this case all the event data will be pulled by Service Now using the MID server. Please suggest is there any connector available to achieve this fun...
Hi Team,For the below code am getting DOM manipulation warning in update set scanning.Am trying to call a view via the glideDialogForm, is there any alternations can be done for fixing the dom manipulation error.function onHoldAction() { var sysi...
Exclude data patch request using this conditionChange Type IS Emergency&&Sub Type IS ONE OF 400 / 500/600&& service.justification CONTAINS **Eligible**Minimum Character limit of 100 characters to be introduced for the below sections of the change ti...
Hi All,In the Major Incident Workbench, we will create communication tasks. Is there an option to automatically select the "To" and "CC" lists based on the inputs from the incident? instead of selecting it manually Thank you
Hi All, I am trying to get values of left side of '-' in String. Could someone help me to figure out. Suppose my string is : ABC - DEF I want to print 'ABC'. Please help!
Hi @Ankur Bawiskar I have two tables one is interaction and second is incident and there is OOB UI Action Create incident in interaction table. I have created one related list in interaction and I want list of incidents which are created with specif...
I'm looking for advice on the best way to calculate the time between communication plans for our Major Incidents. The ask is to report on the time between the tasks. For example initial sends out at 8 am and the update needs to be sent at or before...
I want display Confirm message on change request : when state changes to schedule to new add confirm message using the OnSubmit Client script with option Yes and No. Is this possible? if not then how do we achieve this functionality?
How to filter users for Activity Stream @mention, we want to hide admin accounts when user mention @.
Hi All, I wanted to create RITM tickets by using inbound action Item sys id is var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902'); right now ticket has been created but not going to current catalog item. kindly find below screen snap. which ...
Hi community,I run into a communication issue. I am the product owner of ITSM. Recently I have released a new feature which redesign the resolution code in the incident table. The change is submitted by process owner of incident management.However, a...
When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.I believe this needs to be done via the diction...
Hi, I added the script below in timer activity which is working fine and creating task one day before business day in our dev instance but the same script is not working in test instance, is in the script anything missing? please help on this. Thank ...
