I'm using the platform analytics experience to create a dashboard for my organization, and they want an performance indicator of how long it takes for a requested item to be created? specifically, response time between clicking submit and RITM number...
Hi All,I want to make some changes in context of a notification . Few email scripts are used in that notification . Changes like rename the email address name and footer message like Thank You etc. . So can we make these kind of changes via system pr...
I have a two fields on a form in portal which are referencing cmn_location tablefield 1 State - Lookup select boxfield 2 District - List collectorBoth the fields are in the cmn_location tableWhen state value is selected then the corresponding value n...
After publishing an item via Catalog Builder, the associated update set is set to which state?A. CompleteB. NewC. PublishedD. In progressIs the answer D? I am a bit confused regarding this question.
On a Change Approval Definition record, what does the 'wait for condition' define?A. The state the change must be in before the approval notifications can be sentB.The number or percentage of users from the approval group that must approve the change...
Hi. I know absolutely nothing about ServiceNow. I am an Oracle database administrator and an automation resource. I need to sell the idea of what Alex Dvorjan perfectly already demoed (Ansible +ServiceNow), but :1) with my own trial ServiceNow instan...
Hello Community,Have you ever needed to send catalog item variables via email, especially Multi-Row Variable Sets (MRVS), but struggled to present them in a clean, readable format? I recently tackled this challenge and wanted to share my approach.Usu...
Hello there, Below client script on sc_task table doesn't seem to work. Please help Type: On ChangeApplication:GlobalField Name: State Requirements: I have dependent variables like Yes/No. If yes, attachment needs to be provided and when no reasonin...
The issue is related to articles where the old styling is showing up on the template editor form.Steps to replicate:- Edit an article- Enter text on the editor form and check the Paragraph field on formatter.- Delete the text and again check the Para...
Hi, Has anybody experience implementing com.snc.esign (E-signature) on RITM with two documents needed to be signed from the requester? Example Flow: 1. User submitted a catalog item 2. SCTASK 1 generated and started working and fulfillment and ...
Hi Community,I’m running into a global issue with all date-time pickers in our instance:Symptom:Calendar renders the header (month / year) and “1”, but the rest of the grid is blank.Time section appears but is not clickable.Screenshot attached for re...
Hi.. we have setup user provisioning from AD in UAT and PROD. I am facing an error only for one user. All other user provisioning is working fine. What could be wrong? For this user, we tried onDemand provisioning from Azure
Hi All,I want to Get the values from RITM and set the values to sc task to control the sc_task form field values,Below code is not working for me.Note: Variable type is choice for both RITM and SC_task variablesfunction onLoad() { //Type appropria...
On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?
I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activ...
