Hello I hope you’re having a good day. I’m reaching out for assistance with a report I’ve created on the time_card table. I’ve applied some filters to this report, but I’m encountering an issue. Specifically, I’m trying to display the value of the "C...
Hi All, Kindly help me to understand should we use distribution list or ServiceNow group to send email notification to a list of customer. We would like to send email from change request to a small group of customers. Please help. Thanks
Hi Community, I want to show list views based on specific groups. For eg., xyz group should only be able to see the abc view, pqr group should only be able to see the efg view. Any suggestions for the views restriction based on groups. Thanks,Poorva ...
Hi All, can any one help in unhide auto number check box in incident table similarly when i create new user user there is no password field. Please guide me to how to unhide
Hi, If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.when customer raising case message should be displayed on cat item level.Dusruption Manager will add thos...
Hi All, Is it best practice to delete an unnecessary update set from retrieve update set in UAT and QA ? Thank you
Hello All,We created a custom related list for the incident table, and the OOB "Add" UI Action appeared here. We need to hide this from this related list only, however there is no option to omit it, and we tried adding code to the UI Action conditi...
Hi All,I have a script include with a forEach Loop. I'm trying to call another function inside it but it is not being called.I replaced the Loop with a for loop and it did worked. the for loop:for(i=0; i<groups.length; i++){allUsers = arrayUtil.conca...
Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just ...
We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.Which License/Subscription is required for ITSM??
Hello , I have an ui action on change table whenever UI action is clicked there should be confirm box and if confirm box is cancelled then on select box field on change form it should set the value as no , how to achieve this Thanks
Hello , On change table whenever change moves from draft to build stage I want to make some field mandatory .how to achieve this Thanks
Hi Everyone, I am working on deactivating multiple records(10) from a business rule and looking for a solution to pass the sys_ids without hardcoding them directly in the script, as it’s not recommended by ServiceNow best practices. Aside from creati...
Hi All , Good day ! Just wanted to understand how the risk assessment works for change request , I tried filling change request form butI am getting below error, Risk assistment form is not popping up for me to fill. And change is not moving to ass...
Hi All, When I am changing the catalog task state to closed it is taking approx 3 min. I have checked internet connection and all is fine. Please help me what may be reason. I am facing this issue for catalog task related to specific catalog item. Wh...
