SLA on approvals

[Badal Bhat1]

I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (application approval, infrastructure approval, security approval). I want to put an SLA on each approval but is seem that SLA definitions only work for tables based on the Task table. Approval records are on sysapproval_approver which is not based on the task table. Because approvals run in parallel it's difficult to link the SLAs to the parent record (change_request).

[vinothkumar]

For this you can create a custom field something like SLA Acheived on the approval table and create a scheduled job and add a necessary condition, so that after three days  if the approvals are from the requested state, you can mark SLA acheived as false.

[Ashutosh Munot1]

Hi,

Create a schedule job and then do validation there and then send notification to approver.

Thanks,
Ashutosh