Flow Stage
notice that in Employee Center, some requests are showing a list of Stages and some doesnt. what causes this?note: both request are using different flow, but with the same stages in each flow
Forum Posts
on after Transform Map Script not working
Hi All, I'm importing the data to cmdb_ci table so based on class this will also get updated in alm_asset table.Now I'm trying to update the status field of alm_asset table since it is not directly available in cmdb_ci, For this I'm writing a onafter...
Resolved! How to Change Date Time format from 02-09-2024 14:30:20 to 02-Sep-2024 02:30 PM
Hi All, I need to change date time format from 02-09-2024 14:30:20 to 02-Sep-2024 02:30 PM as a info message , but i'm getting error message as undefended Background Script:var date = new GlideDateTime();var date2 = date.getByFormat('dd-MMM-yyyy hh:m...
multiple selection from reference variable
Hello everyone,I’m working on configuring a ServiceNow catalog item and need some assistance.I want to create a variable where users can select multiple contacts by holding down the CTRL key.What type of variable should I use to achieve this function...
Process Formatters should be available for only few catalogs items
Hi Team, I have formatters on my table and the formatters should be available to only few record producers and not to others. This is in scope application. Your suggestions/ideas might be helpful. Thank you! and How to get unique values for every ...
Resolved! I want to extend task table to create a table with the same functionality as incident table.
If I extend the task table to create a new table with the same functionality as the incident table, should I also duplicate the global.Incident and IncidentSNC in the script include?If anyone has experience with this, please let me know.
Resolved! How to copy mrvs values to another variable in sctask variables
Hi All, I am looking for the solution to copy one of the field value of mvrs to another field in sctask variables once we save or submit the form. I have created 'on submit' catalog client script but that is not working. For more understanding please...
Resolved! To exclude non-business days calculation for additional comments entered by user.
Hi Team,I have a requirement to check if any additional comments were added by a user not older than 3 business days .And if so the ticket will be considered as escalated ticket .I wrote below script to check if any additional comments were added or...
On load Client script working on On change client script
My on-change script is working for on load also. I have tried below code to avoid that if(isLoading){return;} and also tried this if (isLoading || newValue === '') { return; }but yet it's not working. Usually, my On change script is clearing...
Remote Process Sync
Hi ServiceNow community, I am looking for a complete process guide to setup Remote Process Sync in PDI from scratch. Thanks,Fuzail Ahmed
Resolved! To calculate 3 business days time duration of additional comments in incident
@Ankur Bawiskar Hi Ankur,Hope you are doing well and i believe you can help on the below requirement.I have a requirement to check if any additional comments were added by a user not older than 3 business days .And if so the ticket will be considered...
Need to create Dashboard for Change
Need to create Dashboard for Change as per attachmentPlease provide the steps in New and Classic UI
Resolved! How Does 'Meta' Work on Catalog Items?
Each of our catalog item that's been built has keywords populated in the 'Meta' field. I tried testing one of them and it doesn't seem to be working on the Self Service Portal. It always return 'Your search - keyword - did not match any documents' me...
How to exclude recipients in a notification using email script?
I have 2 notifications-one on request table [A] and one on request item table [B] which trigger when a catalog item Z is requested. The cat item has a field named company . If the value of the company is X, then the emails should not go to the reque...
Resolved! Catalog Task displaying all variables even though I haven't selected any to show
Hi Everyone, I've created a catalog item and in the workflow Catalog Task I have not selected any variable to show in the SCTask. Yet everytime I create a request it populates with all the variables. If I seelect a single item to show still shows al...
