Hi Community, I am landed in a situation where I am unable to correct my script to allow access to users for particular RITMS. Scenario:There are few items under Category "Restriction" and when any of these items are requested then the RITMs should o...
HI All , I Have one question Related to catalog Form I Have Two Fields 1.DATE Field2. Due date For Example :Whenever user select Future Date then auto fill Due Date Difference Thanks
Hi,In ATF i have created one ATF i want to run that every day morning 10AM IST and save the results. 1. Any possibility in SNOW do we have a option of Scheduled Jobs under the ATF , if yes how can we configure and how the results will be stored/where...
We are trying to integrate MS Teams with ServiceNow. We have followed below only steps from ServiceNow doc link - docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams-single-tenant.html Installed...
Please I need help identifying and correcting possible errors in the following scripts because it's not getting saved: level1 = current.variables.add_guest_details.getLevel('1');if! level1.place_of_birth.nil() {var level1name = level1.avi_last_name +...
Hello experts, consider variable 'a' storing the valuesa=39b052153737560039ad04e954990e47,d10f98a41bc00c90326698271d4bcbf8a stores the sysid of users. It can store 1,2 , n number of sysids; I need to create variable which will store the email ids of...
Hi,I have hidden one widget based upon the role. The users who is having that particular role, cannot see that particular widget. But the thing is , you can see white space as it is hidden. Is there any way to auto-tailor the widgets or removing the...
we have configured the user criteria on the knowledge base level,in can contribute we are ignoring china users to edit the articles,using can read criteria we are displaying the articles to china users.but i have created FAQ article these are not chi...
Hello all, I have configured a form that looks and renders well in the ITIL Backend view. However, 2 of my fields are visible on the landing page on the ESC page. Those fields are not supposed to show until certain selections are made. Again, the UI ...
In agent workspace we are able to create a Request from an Interaction. When a Request is created from that Interaction how do we add the "interaction related records" tab on the request form? Attached is an example with the incident form and the t...
Hello Community, After upgrade , While reviewing the skipped changes happned during upgrade.If we accidently select a wrong resolution say "reviewed and merged" instead of selecting "Reviewed".Is it going to impact anything????Like any server side sc...
I would like to turn all my current users in SNOW to read-only mode in the incident / change / problem / knowledge modules for a select period of time. What is the specific way of doing this without locking up the admin accounts.
Hi, Author is unable to edit a knowledge article with the state Draft. All fields are readonly for that particular author. This is happening for a single knowledge article and other authors are able to edit their respective knowledge articles (KB001...
When requester creates service request from a change request he needs a relation to be established between the two.In change ticket related list the Request no. should be displayed which is created from the change request.
Hi Team, Can someone please help me on the below query.Requirement: As per the below screenshot if the result is failure or success i need to add a message in the catalog item workflow as ‘The user already exists in the AD Group’ (or) ‘The user not f...
