SLA

[Rahulkalra]

Hello Everyone,

I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?

[Jaspal Singh · Accepted solution]

Great. Seems, the conditions were later modified which did not take action.

You can close the thread by marking suitable answer correct.

[Rahulkalra]

Thanks Jaspal for your quick responses!