11-03-2023 12:12 PM
Hello Everyone,
I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?
Solved! Go to Solution.
11-03-2023 12:38 PM
Great. Seems, the conditions were later modified which did not take action.
You can close the thread by marking suitable answer correct.
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11-03-2023 12:32 PM
You can try adding Version related list to the form. However, are you sure the valid SLA defintion is being looked at?
11-03-2023 12:33 PM
Yes Jaspal i have checked from the RITM itself
I have checked one thing that one user has manually changed the state of RITM to closed complete. That can cause the issue?
Ideally, it will not. All that is to be satisfied is the condition in SLA definition. Regardless of how it did.
11-03-2023 12:37 PM
Issue has been resolved . I have clicked on Repair SLA. And it is fixed now
