SLAs results (Offering commitment)

[AB5]

Hello,

I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results.

When I register incident against particular service offering, SLA regarding such offering is lunched (for example P1 Resolution 1hr 24x7). For test purposes I am waiting until such SLA is breached (like 1000% breached). Then I am closing this incident and it didn't bring any updates on particular gauge. Please refer to attachment. It should present that sla was breached. I did lunch all scheduled jobs regaring SLA, but no effect. Can you please let me know how can I use this functionality?

I DONT GET IT 😞

AB

[CapaJC]

Are you subscribed to the Service Offerings?

To check, add the "Subscribes to Service" many-to-many Related List to the User form, and see if there are any entries for your user record. That homepage will only show Service Offerings to which you are subscribed.

If you ARE subscribed to the Service Offering, and it's still now showing up, I'd recommend opening an Incident with Customer Support.

[AB5]

Hello CapaJC,

I am subscribed to particular offering. That's why I am probably able to select it for my homepage.
I did registered it on HI, I am really curious what I am doing wrong.

Does it work at your environment ?

best regards,
AB

[Iain6]

This also happened to me.

Did you ever find the answer?

Thanks

[CapaJC]

One thought I just had is that I believe the SLA results for Service Offerings are only calculated once a day with a nightly scheduled job. If that doesn't explain what you're seeing, I'd recommend opening an Incident with Customer Support.