SLAs results (Offering commitment)

[AB5]

Hello,

I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results.

When I register incident against particular service offering, SLA regarding such offering is lunched (for example P1 Resolution 1hr 24x7). For test purposes I am waiting until such SLA is breached (like 1000% breached). Then I am closing this incident and it didn't bring any updates on particular gauge. Please refer to attachment. It should present that sla was breached. I did lunch all scheduled jobs regaring SLA, but no effect. Can you please let me know how can I use this functionality?

I DONT GET IT 😞

AB

[AB5]

Hello Guys,

nope - I didn't find answer for this one, and I would really want to solve it out.
As for scheduled jobs, I triggered them manually and it didn't help. I think I did it for all valid ones regarding this area.

and also, I asked support twice and still I didnt get solution.

Maybe someone knows what's going on with it?

AB

[sgrison]

Do you see the proper information in the 'SLA Results' module?

Are you using the 'cmdb_ci' field on the incident form?

[AB5]

Sean,

It is indicated in SLA Results.. please have a look at attachments (1,2,3).

Even more, when I am clicking into report (4) I can see that there's SLA breach pointed (5).
So it means that its not transferred to My Services - SLAs page.
Why ? Can I somehow trigger it ?

[sgrison]

why you aren't seeing the results on the gauge. I agree with the other suggestion to contact snc support on this. Let me know the results after you have contacted them. Thanks.

[AB5]

I'll do that.. one question, is it workikng for you ?
Did you try or played with it before ?

AB