SLAs results (Offering commitment)

[AB5]

Hello,

I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results.

When I register incident against particular service offering, SLA regarding such offering is lunched (for example P1 Resolution 1hr 24x7). For test purposes I am waiting until such SLA is breached (like 1000% breached). Then I am closing this incident and it didn't bring any updates on particular gauge. Please refer to attachment. It should present that sla was breached. I did lunch all scheduled jobs regaring SLA, but no effect. Can you please let me know how can I use this functionality?

I DONT GET IT 😞

AB

[sgrison]

However, I setup an example and I wasn't seeing the results. All showed 100%. I did get it working using availability/outage but not SLA.

[AB5]

Exactly the same for me.
OK, thank you for verification!

AB

[Mark_Didrikson]

Did you ever get this resolved?

Thanks!

[david_legrand]

For the information, the SLA and the Service Offering Sla aren't exactly the same...

I let you checking this wiki page to understand how to make it working, and please take great care of the text (like "Service Offering SLA")

Service Portfolio Management - SLA Commitments - ServiceNow Wiki

Regards,

[Mark_Didrikson]

Thanks for the response.   I have some SLA's set up as Service Offering SLAs and I see the results indicating the SLAs not being met 100% of the time, but the graph on the Homepage still shows 100%.   I have attached a couple of screenshots.