SLAs results (Offering commitment)

[AB5]

Hello,

I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results.

When I register incident against particular service offering, SLA regarding such offering is lunched (for example P1 Resolution 1hr 24x7). For test purposes I am waiting until such SLA is breached (like 1000% breached). Then I am closing this incident and it didn't bring any updates on particular gauge. Please refer to attachment. It should present that sla was breached. I did lunch all scheduled jobs regaring SLA, but no effect. Can you please let me know how can I use this functionality?

I DONT GET IT 😞

AB

[Mark_Didrikson]

Go under Script Includes >> SLAResultSummarizer

Update line #34 to be:

if (gs.beginningOfDay(this.start) == gs.beginningOfYesterday()) {  

It should currently be:

if (gs.beginningOfDay(this.start) == gs.beginningOfToday()) {

Thanks!

[shukurmukhtarov]

The answer here is very close to my question. Maybe you can advice me. How i can configure them. For example dates for may april march as following.How i can configure those ones

[Nik Amy]

Hello Adam,

Same problem is faced in my company. Its 100 % everywhere. Did you get the root cause of this issue.

[chrismerkel]

I also found that the gauges on My Services - SLAs homepage were not updating for the Service Offerings. Everything showed 100% and green.

I found the KB article here about changing the script in the Calculate SLA Results job to look for more than just yesterday's updates.

This did fix my issue after I updated and re-ran the job.

[kanguleyogesh]

Hi Chris,

currently i am working on my services sla page and facing the same issue on personal instance....and also i am not able to access the article.

Could you please mention what action exactly needs to take with with Calculate SLA result job.