SSO authentication and redirecting users to different pages depending on their roles

[Pelo Ntwampe]

Hi,

Using SSO (ADFS) as an authentication mechanism, is it possible to redirect users, once authenticated, to different landing pages in ServiceNow depending on their roles? I've tried using Login Rules, but it seems these are bypassed when I use SSO authentication. I tested without SSO and if I define a login page, I'm able to redirect users after authentication to whichever page I've defined for them.

Thank you.

[The Machine]

Hello,  

We had to do something similar to separate our ESS (organization users) against our customers that shouldn't see the classic view or organization items.

We use SSO to authenticate from our custom portal page.

Check out this link, its a banner redirect script, business rule that looks at the company name for a particular set of users (can also add role) and redirects them to <page in SN instance> anytime they try to navigate to someplace they shouldn't be.   (our main issue was the base URL to our instance).

Hopefully this helps, here is the link we used:

http://www.snaug.com/index.php?option=com_content&view=article&id=40:redirect-to-cms-with-remember-m...

Thanks!

Mike

[Swapna Abburi]

Hi,

Are you able to solve the issue you reported regarding ESS users redirection using SSO? Am facing the same issue now. If you are able to solve this issue, please let me know.

Thank you!!

[Mark Laucus · Accepted solution]

Here is another way to redirect to different home pages if you are using SSO (link below).

Add Role Based Home Pages with SAML 2.0 in ServiceNow-John James Andersen

We are currently using it and it works great.

[Swapna Abburi]

Hi,

Thanks for your help. We are able to redirect the users based on the role using SSO now. I have a small issue, as end users will not have any role, how to redirect them to ESS portal using this RoleBasedHomepages.