Pulling variable information via a template and displaying on a ticket

[germc]

Hi folks,

I have created a new Service Catalog item called 'HR - Recruitment Requisition Form' (maintain items)

I have it workflowed to create a HR ticket and embed the variables of the catalog form into the ticket.

Is there a way to pull the info from a field on the form and set it as the short description?

I have set up a template called 'HR Recruitment Requisition Form' and been able to set the caller id on the ticket by adding 'javascript:gs.getUserID();' to the 'Caller ID' field on the template.

Is there a similar way to add such a script to the short description field. for example we would like to add the field info from the variable 'position_title' on the service cat form and onto the short description of the ticket.

I have attached a printscreen of the template set up. is there a way to add a script in here?

[acretion]

To clarify, is the entry on the service catalog making RITMs that have a workflow that makes [hr] table records?   (I wasn't sure from the original post but I assume so since you mentioned maintain items)

If you don't really need the RITM you could try using a record producer to create the record directly on the [hr] table

Record Producer - ServiceNow Wiki

[germc]

Hi, thanks for the reply,

The variables are entered into a record producer and when submitted it embeds the variables into a HR ticket (instead of a Request or RITM). We are trying to add the info entered into the position_title field (below) into the 'Short Description' field on the actual ticket if thats possible

[acretion · Accepted solution]

if position_title is the name of the variable on the record producer, try

current.short_description = producer.position_title;

in the script area of the record producer.

[randrews]

as an alternative you could also add a short_description field to the catalog item, and possibly a description field

then you can use an on submit script to add whatever variables you want to the short and long descriptions...

for example

short_description += g_form.getValue('position_title');

if you don't want the customer filling in the short or long descriptions on the cat item.. just hide them via policy and update with the on submit script.