Standard Change created as Normal Change
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02-14-2024 05:06 AM
Hi,
On a customer's instance I have 5 standard change templates that are being created as normal changes.
They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recently. If I recreate the standard change template the issue do not persist. But I am curious as to why this happens. Has anyone else experienced this before and could explain why it happens?
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02-07-2025 10:04 AM
Nope that's not what's happening, thank you for attempting to find a solution but that's not it.
There was an "after insert" business rule run on the change_request table that adds user to a CHG watchlist, I still don't understand why it was impacting the standard change template but it was. Once that was updated to no longer be "after insert" and rather "after update" the issues with the standard change templates stopped.
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02-07-2025 10:05 AM
Try looking at any business rules run on the change_request table. I had a similar issue and it turned out our "after insert" business rule was what was causing this, something on the backend that I wasn't able to find but after updating the BR the problem went away.
