Standard Change Proposal

[adam_seeber3]

Hi folks,

I'm sure I'm missing something obvious   but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't been completed as part of the template. The issue I have is that those fields aren't mandatory for the template, we'd like the template to populate other fields but have the users manually enter the CI, location etc when they get to the change record.

I can't see where to adjust this - is it in the code of the Change Request Values formatter itself? The fields aren't mandatory in Change form, nor are they mandatory variables on the Propose New Standard Change record producer.

Any thoughts are welcome!

Cheers,

-Adam

[sachin_namjoshi]

There may be UI policy, client script on change_request table which is making these fields mandatory.

Regards,

Sachin

[Karthik Reddy T]

Hello Adam,

Right click on those fields     and select watch field name. Then it will display the what are the available action( Business rules,UI policy,Data locicy..etc) on those fields.

Then you can debug it and   know exactly why those fields are mandatory.

Please try and if the issue still persists let me know.

[Karthik Reddy T]

Hello Adam,

May i know the status of this thread?

et me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

How To Mark Answers Correct From Community Inbox

[him001 · Accepted solution]

Hi Adam,

There is a table called Standard Change Properties ('std_change_properties'), in which you can configure the template field properties. PFA the image for one of the entry in the table.

Please have a look at field "Mandatory Change Request Values", where you can configure which values should be mandatory for the the template.

From the error image it seems that 'Category, Configuration item, location' have been added as mandatory fields. Please cross check this and let know.

Thanks,

Himanshu