Standard Change Template Issue- In change request values change summary and detailed description is read only . How to make it editable? I have tried in every possible way.

[anirbanbhattach]

For admin it is Working Fine. But with Change manager role someone is not able to change that specific two fields as below-

[Michael Fry1]

Probably a write ACL on those fields needed. Are you using Kingston? if yes, make sure they are not part of Restricted Change Request values or Read-only fields

[The SN Nerd]

I have had this issue before.

It is resolved by creating 'save_as_template' field level ACL's for those affected fields.

[Pari5]

Hi Paul,

Can you please explain a bit more in this issue. I am facing similar issue in my instance.

Your help would be much appreciated.

Thanks in advance.

[The SN Nerd]

For each field that is showing as read-only:

• Elevate security so you can modify ACLs (in dev of course)
• For every field showing read-only in the template
• • Create a new ACL
  • Set operation to "save_as_template"
  • Set table to Change Request and field as required
  • Add role 'itil'

Note that this will allow all users to modify this field in templates but it should fix your issue