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‎05-08-2017 09:36 AM
HI Community members,
I have an SLA which runs asynchronous. I need to cancel this SLA and start a new one based on the change of an assignment group. But as I am running these SLA's async, the system does not recognize "on change" event. Hence it does not cancel the current SLA and start a new one.
Has anyone encountered this kind of problem?
Kind regards,
Sourabh Dhaygude
Solved! Go to Solution.
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‎05-24-2017 07:15 AM
I just cancelled the existing SLA in an onbefore business rule. It works great for me. As soon as existing SLA is cancelled, the new SLA triggers off.
Kind regards,
Sourabh Dhaygude
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‎05-24-2017 09:53 AM
Hi Saurabh,
So you mean to say when you changed the assignment group , the current SLA got cancelled and a new one got triggered.
Can you share the reset condition you used in this case.
Thanks a lot Saurabh &Sanjiv
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‎05-24-2017 10:58 AM
In an on before business rule, cancel the existing SLA and mark it inactive. After doing this the new sla will automatically trigger if the conditions match on SLA.
Kind regards,
Sourabh D
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‎05-24-2017 09:54 AM
And the business rule as well!!
