Sub category is not populating

[Rahul Raja Sami]

Hi ,

we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted).

The issue is when a category is selected , sub category is not getting populated. from the self service view

but sub categories are getting displayed in Native UI and Service Portal.

Please Help how to populate the subcategories. ( previously they were populating but not now)

[Rahul Raja Sami]

just replicated what you said but not working, subcategory showing as none only

[ersureshbe · Accepted solution]

Hi, In the variable attributes field can you configure as ref_qual_elements=Type your category field name and try one more time. If not working can you share your clean screenshot.

Please mark as helpful/correct answer if helped.

Regards,

Suresh.

[Rahul Raja Sami]

its working thanks bro

[ersureshbe]

Hi Rahul, can you mark my solution as correct answer. Regards, Suresh.

[Rahul Raja Sami]

bro can you help me on reports?

how to create a report comparing the tickets created on this month and last month?