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Resolved! How do I replace g_form.getReference() to Glide Ajax client script

Hi, I need to replace g_form.getReference() by Glide Ajax for the below code , how do i do that.? Script function onChange(control, oldValue, newValue, isLoading, isTemplate) { //Label Value & Field Value var requestedforLabel = $('label.sc_request.r...

Bindhu1 by Tera Contributor
  • 756 Views
  • 2 replies
  • 1 helpfuls

one variable dependent on another variable in catalog item

Hi All, I have a multiple choice of variable. there is 2 question , I have added in catalog item I wanted to  some variables dependent on 2nd choice of question in catalog item. whenever user select 2nd choice of question, only that time those depend...

Resolved! How to maintain the values of close_notes and close_code when the status of an incident record is reopened during processing from closed.

The values of close_notes and close_code are empty when the status of an incident record is reopened during processing from closed with administrative privileges. I would like to know the function that is emptying the values of close_notes and close_...

N_Y_1014 by Tera Contributor
  • 924 Views
  • 4 replies
  • 2 helpfuls

Custom variable

i have a custom variable and that needs to display message on the basis of another variable. how can i achieve that? i am trying to create a macro which accept value from another variable in catalog item and displays msg on that basis of that. if use...

Sraj1 by Giga Contributor
  • 1310 Views
  • 1 replies
  • 0 helpfuls

Resolved! Relating incident with it's interaction record

Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace.   Now on Interaction form incident is...

Nisha33 by Giga Contributor
  • 5939 Views
  • 11 replies
  • 4 helpfuls

Resolved! How to report on time-spent in smaller increments?

Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...

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How to create a task if the approval is pending for 7 days?

Hi All, I want to create task if the RITM approval is pending for 7 days. I have tried by using the scheduled job but its only creating 1 task for all the pending approval. How can I create separate task for separate pending approval or separate RITM...

Resolved! Using schedules with a date variable on a catalog item

Requirement: we have two date variables (due_date and disable_date) that have specific rules around them. The dates can not include weekends or holidays (Schedule: Weekdays excluding holidays - 24 hours - 5b1d15ffdsdc9cd087047e88f4961928) and if the ...

Tabs configuration in Standard Ticket Configuration Module

Hi All, We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <tab...

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Prerna9 by Mega Contributor
  • 935 Views
  • 1 replies
  • 0 helpfuls