My service desk team supports Internal Users, External Users, External Vendors which need to be added to the "caller" field when a new user is encountered. Due to the nature of our business the external users and vendors are an undefined list and wil...
Hello, Just to say this is my first time trying to use/configure a REST message and have no previous knowledge at all !!!! I am struggling with a REST message using a variable from a catalog request. I have created a REST Message with an Endpoint tha...
Hello, I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are s...
Hey Everyone, I have a single user who is unable to view our employee self service site or access any sub pages (other than knowledge base which loads fine). The user reaches a blank white page, this is reproducible in all browsers by using impersona...
Hello all, It has been requested that when an ITIL user replies to an Incident via email, that the email message go into Work Notes, while if the caller replies, it goes into Additional Comments. I believe the Update Incident (BP) should be cloned a...
I have a SOAP API message which has to be used to create Incidents in ServiceNow. How to call this SOAP API so that incidents get created in ServiceNow? Can anyone help with detailed steps?
I have an order Guide with several catalog items in it. I would like for the customer to turn on each item that they want. Rather than each item be mandatory from the start. how can I make the options slider bar default to false on Order Guide's?
I want to send custom notification to the email field which is present in variable set in service catalog. How to achieve this?
How to remove price column from list table in service portal?
Hello to all, I have a customer needOn the kb_knowledge_base.list table I have created a custo field (u_mandatory_ownership_group) of type (true /false)When creating a knowledge base Kb, if this field is checked to true, make the field ownership grou...
HI all, I have a requirement below please check once and do the needful. Add a UI Form Link Action called "Create Demand"Link appears when Idea State = Accepted and Request Type = ProjectWhen selected, the system creates a new Demand andCopies fields...
Hi Guys. I am new to ServiceNow. If there is an out of memory warning, on what table and field can I check for the out of memory related warnings? Thanks!
Hi All, I have a requirement where I have created multiple variables - RequestedFor, RequestedBy, Location, City, Country, MobileNumber, ManagerName and incidentLists 1.user opens the form above details auto populate with logged in user2.on change of...
Hi we created a custom URL and we want all the users to use this custom URL instead of service-now url. We want this custom URL to be redirected to portal page but it redirecting to backend page. Form: Custom Url: testingPortal.dev.com Servicenow url...
Hi, Is there a way to call script include in scripted rest api
