Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.
can anyone explain what exactly is the difference between permanent fix and communicate workaround?
Hi All,Is it possible to to make variables editable on catalog task form based on user roles by using Client Script??...The requirement is some variables should be editable for ITIL users Can someone help me with this?Thanks and Regards,Angshuman
When you have multiple journal fields on a form, such as you get with the out of the box incident form on a free developer instance, the Activity formatter will rearrange the journal fields for you in contradiction of the explicit configuration of th...
Hello All,I am interested in setting protection policy to a Script Include of one custom application of mine, along with setting the same to one of its tables.I've reviewed the documentation about this option. From what I understand, if you are opera...
Hi Everyone, What do i need to configure to be able to add an approver in a change New or Edit button is not available. Reason is I want to add a manual approver to my change. Utilising the Manual Approval workflow activitiy. Thanks, Tadz
Hi all, If the user opens a case , I have set a 'cancel button' which he can click on to cancel the case. Before he cancels, a confirmation box appears. If he clicks ok (on true), then i have to set the state of the current case to cancelled. Th...
What is the Maximum file size to convert to base64 in servicenow? i tried with 2MB and 3MB but it is not converting to base64. Please help me in this.
Hi all, I am new to SN. I have this issue that i can not solve right now. could you help? thanks I created a dashboard and shared with role itil, but ITIL users can not see it. IItil user can not see it (itil user has access to Incidents records)...
Hi, Is there a way to modify the text "Attachment(s) are not added" to any customized text. (The error message is generated as I have selected Attachment Mandatory in the catalog form.) If Yes, can it be restricted to certain portals only or widgets ...
Hi Friends, I have a service catalog item in which, an excel file will be uploaded and from that excel file, I need to create multiple RITMs . I need to create multiple RITM's from each row of the Excel file. How to do it. Please help me..
Hello,We've recently had a request to modify the order of approvals/tasks in our emergency change request procedure. Essentially an assessment task is moving from near the start to just before close. Is it possible to have Cyber Risk Review #1 sh...
Hello, I would like to strip out the time on the Due Date field for my Catalog Tasks. My script to populate is very simple: task.due_date = current.variables.requested_date.getDisplayValue(); Is there a way to strip out the time? I have tried...
Hi ,I wanted to make a field 'due_date mandatory an read only in new state. So i written client script as needed but the field is only getting mandatory not read only in new state but went we open an existing problem field becomes both mandatory and ...
Hi all, I am creating dashboards in ServiceNow first time and not getting relevant docs how to start, please provide guidance. Thanks, Priya