Hi There is order guide ABC for which the an approval is getting generated at REQ level and when it gets approved it should create RITM tasks but the RITM is stuck at waiting for approval stage and state as 'Open'. The strange thing is that it's not...
Hi, I am having scoped application. On RITM, we have catalog item with variables. Following code perfectly works in global scope but on local scope getGlideObject is not allowed. Please suggest alternative. var ritmRecord = new GlideRecordSecure('sc_...
Hi Team, i am trying to populate some field value from a User record via On Change catalog client script and getting this message in logs Cancelling transaction #67630 /angular.do (cancelled by other transaction) angular.do?sysparm_cancelable=tru...
How to create a dashboard for each logged in user, to see what applications are assigned to him and the status of each application and the dashboard should be visible on home page once he log in. Please provide the solution
Hello, After upgrade to Rome, we've experienced some issues when submitting a specific Catalog Item. When clicking on submit, it either uses a lot of time or ends with time out. This is what I got out of developer tools in browser; However, I'm not ...
Hi Expert, Thanks in advance and sorry for my english. My question is while writing the script on ,sc_catalog, sc_category, sc_cat_item ,sc_request, sc_req_item, sc_task table how to apply add query . how to match the query between to table. For EG: ...
Hi Team, I have created a Record producer named "Hyper care Support incident " and placed in the service Catalog list, Managemen has requested the same form to display on the service catallog with a different Name " BAU Support incident" I just cli...
Hi, I have action script in servicenow flow designer. There from the UI there's a list collector, it inputs list of team members names, So when in action script i need to get each of them separately to an array or list. Later i should be able to acce...
I have created a report for a particular group, but they ONLY WANT one or two users from the group to have the ability to RUN or EDIT the report, but other users should ONLY have the ability to view the report. Please how can I achieve this? Thank yo...
Hello, Within ITSM subscription is limit of custom tables and custom fields in these tables. I wonder if is limit of custom fields in OOTB tables, like Task or Incident ?
Hi All, I want the UI action (Client unchecked) of a record to be displayed in the Service portal view. Can anyone please help me out?. Thanks in Advance!
I'm trying to calculate the impacted users based on below format and getting wrong result Impacted Minutes = Duration * Impacted Users Impacted Minutes(String Type) = Duration (Duration Type) * Impacted Users (STring Type) And the result should be di...
Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...
Hi All, We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, ...
I want to get a list of all the affected CI for a particular Change Request using script. In the below screenshot, I need to get the list of affected CI (here ANNIE-IBM and JON-IBM) for the change request CHG0040007. How can I get these using glide/s...
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