Trying to create Table A (Parent) and Table B (Child) tables. Is it as simple as creating table A that extends the task table, and make table A extensible, then create Table B and extend it from Table A. How do I associate a field that can be referen...
Hii All, I have written script like this, when to run - after update condition - work notes changes script - var inc = new GlideRecord('incident_task'); inc.addQuery('incident.sys_id', current.sys_id); inc.query(); while (inc.next()) { inc.work_notes...
They have ordered one catalog item request has been created. In that request item opened by and requested for names are different. Why those names are different .How can we solve this. Please help me out. Thanks in advance
I have created a UI Action for reopening the RITM as below current.state = 1; current.stage = "waiting_for_approval";new global.Workflow().restartWorkflow(current, true);current.update();action.setRedirectURL(current); Reopening the RITM by click...
Hi All, My requirement is , Auto populate Ritm assignment Group based on catalog task assignment group. Please help me on this. Thanks, Suresh
We have one field which is type of integer. it only allowing the numbers into it. But my requirement is to save value in this as "2022.1". Is it possible to allow special characters in integer type field?
Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...
Hi, I have a requirement have to allow user to fill International characters (ÀÂÉÈÊËÎÏÔÙÛÜÇàâéèêëîïôùûüç) in field along with regular characters and don't allow user to fill in numbers and special characters. Can anyone help me how to achieve this in...
Hi, How to export pdf from RITM variable with catalog variables? Please help me
I have a change record form where Planned start date and Planned end date fields are Date/Time fields. Now, once the change form submits then I want to convert these 2 fields into UTC time. For this requirement, I have created 2 new String Type fie...
I have requirement , if logged in user company is "IBM" and on incident from we have comapny field , if compey field has mapped to "ibm" only those incident user has to access via query business rule.
Hi all, We've got an issue raised by a customer where the requested item record is getting closed when manual tasks are closed even if there are other active tasks. They want the requested item to get closed only when all tasks are closed, but they a...
Hi Team, When we created Outage emails are sending to event parm1 and event parm2. How do I change these list ? currenlty mails are going different people, want to change user list. where Can I change Even Parm1 and 2 users list. Please help.
Hi Community, After a comment is made on a request/incident we send notifications to the assignedto user created user and people in watchlist everything is working fine but once specific user in the watchlist not receiving email notifications. can an...
Hi, I have a field of "Type of Service Request" on service portal and values contain in "Type of Service Request" are: New Web PageNew Web Page ItemWeb Page Content UpdateAsset Upload/UpdateChange of Webpage Layout/DesignChange of Navigation Structur...
