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Resolved! Time zone Displays incorrectly on appointment booking time slot

Trying to figure out issue with appointment booking time zone.  The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...

ayesha by Kilo Contributor
  • 1761 Views
  • 3 replies
  • 3 helpfuls

Turn of autocomplete for all field on a Portal page

I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...

aman41 by Kilo Explorer
  • 1350 Views
  • 3 replies
  • 0 helpfuls

AWA vs. On-Call Scheduling?

Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...

Andrew M_1 by Tera Contributor
  • 1061 Views
  • 1 replies
  • 1 helpfuls

Add Link in the email script

Hello, When ticket got closed, one survey notification will trgger to the user. Here new requirement is that, needs to add one Link in the email Notification. . when user click on that link that should redirected to survey quetions on the serviceport...

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n_16 by Tera Contributor
  • 3292 Views
  • 2 replies
  • 3 helpfuls

Incident or Incident_SLA Business Duration

Hi, I hope you are all well. Today I have questions to Business Duration on incident and incident_sla table. 1) How is the Business Duration field calculated when state closed is arrived? I found an Community answer but with the link to wiki but it d...

Gabriele7 by Tera Contributor
  • 1485 Views
  • 4 replies
  • 0 helpfuls

Need to populate locations time zone in locations table

Hi Team, In my  location table having location name, city and time zones fields etc.. But all locations showing empty 'Time Zone' , How to set locations time zone. please help me on this task.   Thanks in Advances.    

Esha5 by Kilo Contributor
  • 1898 Views
  • 11 replies
  • 1 helpfuls

How to resolved the flow desgin error ?

How to resolved the  flow desgin error "with error: com.snc.process_flow.exception.ProcessAutomationException: java.lang.String cannot be cast to java.lang.Iterable at com.snc.process_flow.engine.Process..."

reena9 by Tera Contributor
  • 836 Views
  • 1 replies
  • 0 helpfuls

Resolved! Querying the choices in a catalog item via REST

Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...

Mark205 by Tera Contributor
  • 3240 Views
  • 2 replies
  • 1 helpfuls

Resolved! Variable attribute for List Collector Variable

Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use?  I have tried glide_list,ref_auto_completer=AJAXTabl...

Community Alums by Community Alums  
  • 2199 Views
  • 4 replies
  • 0 helpfuls