Sub category is not populating

Rahul Raja Sami · ‎02-14-2022

Hi ,

we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted).

The issue is when a category is selected , sub category is not getting populated. from the self service view

but sub categories are getting displayed in Native UI and Service Portal.

Please Help how to populate the subcategories. ( previously they were populating but not now)

ersureshbe · ‎02-14-2022

Hi, In the variable attributes field can you configure as ref_qual_elements=Type your category field name and try one more time. If not working can you share your clean screenshot.

Please mark as helpful/correct answer if helped.

Regards,

Suresh.

Regards,
Suresh.

View solution in original post

Ankur Bawiskar · ‎02-14-2022

Hi,

the form is catalog form and you cannot make those dependent on each other just like native

check below link for solution for record producer

Dependent Variables on Record Producer in Service Catalog

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Rahul Raja Sami · ‎02-14-2022

yes we did the same configuration , it is working previously but not now.

Musab Rasheed · ‎02-14-2022

Check if Subcategory backend name is same as that of Native UI.? and also compare config of subcategory with native UI subcategory.

Please hit like and mark my response as correct if that helps
Regards,
Musab

Rahul Raja Sami · ‎02-14-2022

same