Sub category is not populating

[Rahul Raja Sami]

Hi ,

we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted).

The issue is when a category is selected , sub category is not getting populated. from the self service view

but sub categories are getting displayed in Native UI and Service Portal.

Please Help how to populate the subcategories. ( previously they were populating but not now)

[ersureshbe]

If simple report then, you should go to Reports --> create New --> configure the things --> define the qualification as created this month and generate te report.

Parallelly, create another report for last month.

Please mark as helpful for further questions.

Regards,

Suresh.

[Rahul Raja Sami]

you are saying to create 2 reports in a single dashboard right?

[ersureshbe]

Yes, you should create the 2 reports and club in one dashboard.

Please mark as helpful for further questions.

Regards,

Suresh.