Survey for Service Request

aksinghal
Kilo Contributor

‎09-18-2017 07:21 AM

Hello Everyone,

I have requirement to Implement survey, when Service request gets closed. I need to attach 'Survey Link' in my existing 'Request completed' notification.

How can i achieve it?

Also can you please suggest me the best way to implement survey for service request for above requirement.

Thanks a lot in advance.

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3 REPLIES 3

saprem_d
Giga Guru

‎09-18-2017 07:29 AM

Hello,



You need to trigger the email of request completed through an OOB event called task.send_survey. This parm2 of this event has the link to the associated survey which will trigger according to the survey condition defined on request item table.


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aksinghal
Kilo Contributor

‎09-18-2017 07:39 AM

I have to include 'Survey Link' In my existing 'Request completed' notification.


Please tell me, how i can achieve it?


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