using ui action we need to create a button state to move closed
Using UI actions, we must create a button state to move to the closed list level. Once I select the record, it should be updated to close.
Forum Posts
Issue in approval
Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...
Not able to access Published report
Hi Experts,I created a report and published it. Then I copied the published URL and tried to open it in the new browser. But I am unable to view the report and it is showing 'Access to this content denied based on report_view ACLs'.'.Basically this U...
QUS on Flow designer Do the fallowing parallel
Hi Team, I created on flow there I am using the Do the fallowing parallel logic by using this logic I am sending two ask for approval , here what is the problem one group approval automatically second one going to no longer required i need both gro...
Resolved! Add users to managers group if they manager of any other group, else remove them from managers group
Hello Community! I need some help with the Script, can you please help me with the requirement below I have managers group--contains 10 users.I want to check all users are currently managers of any group?.If yes retain them in managers group.else rem...
how to establish relationship between two ritms
Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...
"Default view" is not working in "Form Action"
Hi, Before "Xanadu" release when I was using "Washington DC" instance, where I created a Form Action button for all the tickets type where I select the View "Default View" and that button was available for all the tickets type like Incident, Problem,...
why the field value is not showing in report??
Hi All. I created a report on ast_contract table , we have a field on contract table "Total Cost". for a contract we have a "total cost" field has some value and i am able to see that in the form and list level but the same is not showing in the repo...
Updating the workflow for change request
Hi everyone,I have updated the workflow for the normal change request and published it. But for some reason the when I create a new change request the old flow is being triggered because I couldn't see my new updates I made to the workflow in the cha...
Best practices on reopening Service Request?
What is the best practices on reopening Service Request?Today in our org, we ask to reopen a new request if the old request is not fulfilled as per expectation but users are complaining that they have to again wait for a long time to fulfil get their...
How to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?
I want to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?Please reply its urgent.
In flow designer any ofparallel tasks closedincomplete it should closedincomplete ritm
There are two parallel tasks if firstone / second one any of the task get closed incomplete. then ritm should get closed incomplete . I have tried the below . but only for one task it is working fine for another one it is not closing ritm
Work notes automatically added for sysapproval_approver event but not sc_task event
I have created (2) flows with Flow Designer: 1) to query unapproved RITMs from the sysapproval_approver table, and 2) to query unassigned tasks from the sc_task table. For #1, I send notifications to approvers/groups who are late in approving their R...
update set captures action as delete when adding choice
Hi All,I'm creating new Choices(sys_choice) tableTable: Incident Element: UrgencyLabel and Value as well. I'm having trouble with the update set capture the information.It captures as "Action: DELETE".I've attached the screenshot for reference.Someon...
How to create a Label variable that looks in red.
Requirement was to create a label and it should look red in color. Solution : create a Rich text label variable type and enter the text into html field where you can select the color of the text or make it bolder or different font.
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