Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...
Hi, The request is to send an email to user with itil group names if user a member of itil group. How to achieve it?
Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...
HI, I have two ways.1. Flow designer2. Created BR to store the timestamp of active changes to false to a custom and Then a schedule job to run. - When i run this scheduled job script as background, it is not waiting for the time specified. It imm...
Hello All, I am encountering a redirection issue with incident tickets when searched using the search bar on the Employee Center portal. Whenever I search for an incident number in the homepage search bar of the portal, it should open the incident in...
Hi Team,Can anyone provide CIS-ITSM dumps. I appreciate your assistance.
Hello, We have incidents that are associated with problem tickets that are not being updated with information when comments are added to the problem. Is there a way to add the comments from the problem into the incidents? Thank you, Alex
Hi All, Has anyone implemented the below requirements: Add link to on-call record next to assignment group on the incident tickets. I followed the https://servicenowguru.com/ui-macros/on-call-calendar-popup-ui-macro/# and made few modifications, but ...
Recently enabled the Microsoft 365 support integration plugin. Successfully configured the application and we are now looking at testing this. With the integration, it appears that creating a Microsoft support ticket should generate an incident in ...
Hello Community!My CIM Dashboard does not reflect the data under "Prioritized List Using Spotlight". The Spotlight is activated and correct table selected, but even after i execute the job it does not appear. What could be the reason and how to fix i...
Hi, I need help on one of my requirementI have created a group called "test". If any user gets added into the group having 2 roles "itil" , "admin" , then he should be automatically added to the group which i have created called "test" . @Ankur Bawis...
Hi All, I have one query when end user raised ticket from SP and ITIL user work on that, I am facing 1 issue in SCTASK,When some one add table in description it is covering full table but in Activity part only half table is coming. please let me know...
Hi Community,We are new to Service Now having just gone live this week. We have a few order guides configured by our SI partner and currently all the items are turned on. Ideally we would like some of the items turned off as they are optional but we ...
Hi team, I need your help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script, I have given the script something as below: var url ='https://myinstancedev.service...
I need to fetch multiple XML files from external source using Data source SFTP and load it into servicenow target table .The xml files are stored in external folder and using SFTP as file retreival method in data source,i need to fetch data in all th...
