Survey Trigger ID is Empty

[Shiva Kumar8]

Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm unable to see which task has triggered the survey for eg: Trigger Id, Related records 1,2,3,4. but unfortunately for an incident it automatically populated those values(please see the attached) I don't know how they've come but now again i'm unable to populate them on the completed survey reports.

I created a notification email which triggers the survey. is it a correct practice or do I need to write a trigger condition, if yes which table to choose and what filter conditions to be included also please find the attached. All I need is I should be able to populate the trigger id Related record 1,2,3 and 4. please help me what practice should I follow.

[Hardik Panchal]

Hii

Can you check this out .. It may be helpful

https://community.servicenow.com/community?id=community_question&sys_id=efeccf29db9cdbc01dcaf3231f96...

Thanks

[Shiva Kumar8]

if I create a survey On assessment instance table then how to trigger the survey when an incident or request is solved

[Shiva Kumar8]

Hi Hardik thanks for the response but  if I write the notification survey using assessment instance table how to trigger when an incident is resolved or request is set to closed complete

[Shiva Kumar8]

Hi Hardik

Thanks for the response I've tried to use the solution but it din't work can you suggest any other solution. Here is my exact requirement( see the attached) 

When to send :When an incident is resolved or request item is closed complete( but this option is not coming under condition field)

Who will receive : The"caller"for Incident and for Request Item the "requested for" should get the survey notification