Survey Trigger ID is Empty

[Shiva Kumar8]

Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm unable to see which task has triggered the survey for eg: Trigger Id, Related records 1,2,3,4. but unfortunately for an incident it automatically populated those values(please see the attached) I don't know how they've come but now again i'm unable to populate them on the completed survey reports.

I created a notification email which triggers the survey. is it a correct practice or do I need to write a trigger condition, if yes which table to choose and what filter conditions to be included also please find the attached. All I need is I should be able to populate the trigger id Related record 1,2,3 and 4. please help me what practice should I follow.

[Hardik Panchal]

Hiii Shiva 

If you need to send the survey invite notification when the state is closed or resolved then Send the survey notification using the incident table ... by setting the condition state is closed or resolved. Why are you using assessment instance table to send notification?

Thanks.