Survey URL from email Notification redirecting to Service Portal

[pramodkumar]

Hello All,

We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective survey meaning it may be be incident or request survey.

How can we get the dynamic link in the email scripts?

Thanks!

[Prateek kumar · Accepted solution]

Use something like below:

var link = gs.getProperty('glide.servlet.uri') + 'sp?id=take_survey&instance_id=' +  current.sys_id;

[pramodkumar]

Thanks Prateek. We were able to resolve the issue with link.

[Aditi Dwivedi1]

Could you please let me know where to use this ?

[Sumanta Sathua]

Open the survey  form   and click on "View Survey Url" in the related links . Thats should display the URL which open the survey in service portal . Also you can refer to "Survey user invite" OOB email notification . 

<mail_script>
var html = new AssessmentUtils().getInstanceLinkHTML(current);
template.print(html);
</mail_script>