sys_id instead of value displayed

[jean-pauldehaas]

Hi all,

i have a catalog item as follows:

variable 1: Owner of the team (reference to sys_user)

variable 2: email address (single line)

variable 3: organization (singe line)

Variable 2 and 3 should change when variables  1 changes, this works for both only variable 3 is displayed with the sys_id of the organization.

Catalog client script used:

what am i doing wrong here ?

[Jaspal Singh]

Yes. I assume on the User table as well it is Company table that Organization references to.

[Jaspal Singh]

@jean-paul.dehaas I assume the approach you tried was changing the variable to Reference which was already proposed in the comments before & it seems you have marked other answer correct.

Unfortunately, there can be only one answer correct per thread.

[Musab Rasheed]

Hello @jean-paul.dehaas ,

I suggest you follow no code approach by reading below article

https://community.servicenow.com/community?id=community_article&sys_id=49deac8ddb92a010ab0202d5ca961967

Regards