2 additional post implement and implement change tasks getting created on customer UAT instance after upgrade to Rome

[Harsha Pandey]

Hi,

When change is in review state ,2 change tasks get created post implement and implement , after closing these 2 tasks, after filling closure information , again 2 change tasks get created . I checked workflow but cannot find anything as such which will create 4 change tasks, I checked Normal- Change Tasks and Normal- Change Request which is creating 2 change tasks post implementation and implement but how the other 2 are getting created.

Please help me out!!

[Mohammed20]

Hi Harsha,

Have you solved this issue? Can you please share what exactly the issue was and how you have solved it?

Thanks

[Harsha Pandey]

Hi,

When the correct process is not followed i.e. when the change request goes to implement, two change tasks get created, we have to close those two tasks and then we have to click on review or select review and then fill the closure information.

In our case, the above correct process was not being followed, they were filling closure information first , then saving the form. It  is an OOB behaviour.