System Administrator ID & personal admin ID

rezacol
Mega Expert

Can someone give me the idea of what is the difference between the System Administrator(admin) id and personal system administrator id. And what is the best practice to when and where to use the admin account ?

5 REPLIES 5

patrik_teurfs
Kilo Contributor

Hi Reza,


to my knowledge the best approach to use the admin account only in strict circumstances. Even best is to write the password   and put it into a safe for "special use" whenever you really have an issue.


Normal is to create yourself a personal system admin id where you work in.



Hope this gives you a good understanding how this is done @ my company.


regards,


Patrik


I agree. We have the 'admin' account password in a sealed envelope and never use it. We use our standard SSO accounts (with various roles) for all administration.


jcraneNYC
ServiceNow Employee
ServiceNow Employee

If you have multiple admins then creating personal accounts is definitely the way to go. It makes it much easier to track who made changes to something rather than just seeing Created By or Updated By as "admin".


Tom Alday
Mega Guru

I deactivated the admin account and just promoted my linked AD account to admin via roles.