System has created record but How can I find out from where a record was created?

[Shah Jay]

Hi all, 

Every week on Monday, RITM and associated catalog tasks are created by "system". 

I'd like to know how these records are created. Is it from a scheduled job or from somewhere else? 

I also looked at the scheduled job but couldn't find anything.

How can I find out how these records are created?  Could you please help me to find out? 

I have attached XML and other details 

[Harish KM]

I would look for Scheduled job, Inbound email action, Flow designer . Did you check these? This is happening only for Advice tech support item? 

[Shah Jay]

Yes, It is only happening for advice tech support item.

[Community Alums]

Hi Jay,

Look at the time window and look for any data loads or integrations during that time frame.

Refer to these threads :

https://community.servicenow.com/community?id=community_question&sys_id=9fd51f9a1b5d3810fc3233bc1d4b...

Useful Background Script - Find records created/updated within a time window

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi Jay,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep