Task ticket type=ticket (prefix 'TKT"), what is this for? How SN uses this type of ticket?

[etabalon]

Good morning guys,

I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for?

I appreciate all your inputs. Have a great day!

Thanks,

Enrique

[etabalon]

Thanks to both of you and Pradeep. So my assumptions, the TKT is a generic task type that a customer can use freely for many cases to track something and not specifically designed for the first call resolution because there is a Service Desk Call plugin which is still inactive in our instance.

Brad and Srini both helped me with my research but I can only flag 1 correct answer. I'm afraid for the person I didn't choose because he/she might not contribute to my next inquiry/question.

hmmm....

[Brad Tilton]

Hi Enrique,

You can mark one correct and the other helpful, not a big deal to me which. Glad you got your question answered.

[Kalaiarasan Pus]

Doesn't work like that. Please will respond to queryif they know else not

[Pradeep Sharma]

Hi Enrique,

If you want to change the prefix then number maintenance is exactly you are looking for.

http://wiki.servicenow.com/index.php?title=Managing_Record_Numbering#gsc.tab=0

[Brad Tilton · Accepted solution]

ServiceNow has included this table at least since 2008, but I rarely see customers use it. It is useful if you want to use it to track another task type without creating a new table. I've also used it for an email staging table and created incidents or ignored emails from it.