Tasks are getting cancelled in workflow
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06-06-2024 10:20 AM
Hi all,
I have to make tasks trigger depending on the checkbox selected.
If the "Net ID" is selected, tasks need to go to teams "ABC" and "LMN" and if "Name" is selected, the task needs to go to teams "LMN" and "XYZ", however when I am selecting both, the tasks are getting cancelled.
Please find the screenshot below.
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Service Catalog
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06-06-2024 10:58 AM
So both tasks generate correctly and remain if you select Net ID, and if you select Name, but if you select Net ID and Name three tasks are generated but then all three (?) immediately change to a different state? What does the executing workflow context look like after that - the task boxes are red, green, blue, or orange? Is the workflow still executing, or is it/the RITM Closed Incomplete? Having two paths lead to the same Catalog task is not ideal, but to isolate that is what is causing the issue, remove one of the paths leading to it, then select both Net ID and Name to see if the three tasks generate and remain correct.
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06-06-2024 12:35 PM
The workflow is closed, RITM state is set to Closed Complete and the tasks are set to closed Incomplete and the tasks are in orange set to cancelled.