The global search function does not work for some users

[Perry4]

When an administrator uses the global search function to search for certain fields, the search results are displayed. When you switch to some ordinary users and search with the same field value, you won't be able to display the search results, but you can view the record in incident

[AnubhavRitolia]

Hi @Perry4 

Please refer below link for Global Search Sources on how are default Sources configured and how to modify them also at admin level:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administrati...