Hello all
We are currently thinking of using the time worked field on incidents. I have been playing around and noticed it relates to time cards, I therefore thought hey time cards could be useful for our project managers who are constantly complaining about them having to chase up on each project etc and they will likely come aboard on service now at some stage, well I hope they do. Anyway I am trying to get my head around how the time card and the time worked fields are related and how they work. I have looked at the wiki, and I feel that's just basic information like creating a time card and updating fields etc. I am more interested in all the functional relations behind the scenes, what update leads to what other things being auto updated. what is the main functionality of the time cards, I know with service now we can pretty much make it work to our own needs but its nice to understand more of why it exists and what and how else its used. Any documents, reading materials or information would be great thanks.
