Can we create a Change Request from a RITM
If we receive a RITM from a customer, is there a way to create a Change Request directly from that RITM?
Forum Posts
Exception calling "ShouldContinue" with "2" argument(s): error while executing the powershell
Hi @all, Can someone please help me on the below error, i have used PowerShell step in the integration hub to run the PowerShell code via mid server while executing i am facing this error. Exception calling "ShouldContinue" with "2" argument(s): "Win...
Parallel Approvals with Flow when group names & number of groups is dynamic
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Using BR need to trigger the Flow.
Hi All,I am try to create RITM using the Cart API using BR.I add the condition is item name.once the item is submitted using the below script the RITM is need to be create.Note : Now the BR is triggered multiple times and creating Multiple RITMs.can ...
How to hide the fields in list view in sc_task table
Hi All,I want to hide the few fields in list view for expect 2 groups(ex: global_ops and global_opsAI).here I'm attaching the screenshot. in above snap I have personal email , devicetype ..., this field need to be hide based on group.
Resolved! Re-open counter for Problems records and Due Date Update Counter on Problem Tasks
I need help on below two scenarios. 1)"Due Date Update Count" field should increment by 1 each time the due date of a Problem Task is updated.When the Due_Date_Update_Count is greater than 0, display this count as a read only field (non editable) in ...
Contextual Search - Search as user returns no results
I've never tried to use this feature before, but according to this article:https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/contextual-search/task/t_SearchAsDifferentUser.htmlI should be able to add this option so ITI...
Resolved! Data type Table name
Data type Table name - i need a table name, that helps me to create / edit datatypes
Schedule Job
I need send a email notification regarding work anniversary at a time 100 employee using schedule job ? Any idea how to build the above task.
Demand stage field on report different than value when exported.
In dmn_demand table stage is like "Demand Drafted, Demand Submitted" etc. But when I am exporting it to excel i am getting stage as "Demand". Can someone please help on this ?
From Firefighting to Flow: How One Client Transformed ITSM with ServiceNow and ITIL
ITIL - What is it? (Introduction to ITIL & ITSM) When we first met the client, their IT team was in constant firefighting mode.Users submitted tickets, but no one knew where they went. Changes happened without approvals. Outages were frequent—and oft...
Resolved! Client Script - Start Date + 24 hours
Hi!I'm trying to write a simple Client Script that would compare Planned Start Date and Planned End Date for Change Requests to ensure end dates are kept within 24 hours of the start date. I've tried the below script with and without the parseInt() l...
Servicr Portal
Hello all, I am working on the 'Branding Editor under the Service Portal but I am having an issue editing the portal title. Here is a screenshot. I'll appreciate your help on what to do here. Thanks in advance!
How to translate Notification Email Scripts
Hi All,I've translated the body of the notification but I have an issue that Notification Email Script parts are not translated, means these checked as yellow below:button is ${mail_script:incident_link},,About the Inicdent..." is ${mail_script:incid...
ITIL users are redirecting to sow they should redirect to native ui homepage instead
My client doesn't want users to redirect to sow instead they want to use the old native ui.how to achieve this.I have tried by deactivating the Ui navigation app landing page and as well as deactivated Homepage destination rules but it doesn't work p...
