KB article ratings
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.
Forum Posts
Resolved! mark incorrect assignment
Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob
How to direct user to external link when click on request button for catalog item
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
Translate Text Flow end with Empty JSON string error
I am setting up the Azure Translator for my Instance for Dynamic Translation. The flow fails with an Empty JSON string error. Would someone be able to help me with that?Flow Designer: Operation(Translate Text.ForEach$1.item$1) failed with error: com....
Updating CWM plugin from 5.0.0 to 6.0.3
Hi Everyone,I need to update the CWM plugin from the current version(5.0.0) to the Latest version (6.0.3). Does any data will be lost ? Should I have a backup of any data? Also I need to update the plugin in all 3 Instances (Dev, Test and Prod). sho...
How to set the languages in alphabetical order on a KB article in portal
How to set this in alphabetical order. Anyone Please help here
How to remove state and instead of state add case status which is a custom field on case table.
Hi, I want to remove state and instead of state add case status which is a custom field.Can you please help on this, It will be useful. Thanks!
approvals based on MRVS field value
Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?
Restrict duplicate CI's name from the Configuration item field on Incidents form
Hi we have a list of CI classes available for selection on Incident form on Configuration item field, one of the class is "Software Installations" which has many CI's with the same name.Now can we restrict for same name CI's to only show once on the ...
Fetching Only latest version of Knowledge article in Catalog item variable
Hi Everyone, On the Catalog item I have a variable referencing the Knowledge article (kb_knowledge) table.At the moment, the variable retrieves all versions of KB articles where the conditions are: Active = true and Workflow = published.For example, ...
Reopened Problem with Major incident tagged count
Hello All, I have the below requirement for metric definition. Kindly let me know the approach and the script to be used without creation of a new field/attribute. Trigger Condition – Problem ReopenedGiven a Problem Record is in the state Resolved - ...
Resolved! To send RITM link in the payload (integration)
HI All, We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams , can you guide me how to write the script to send the current RITM number and RITM link in the workflow. Th...
Resolved! How to show catalog task of RITMS in activity service portal
Hi Community, I have build the catalog item and everything is working fine including the workflow, however i am not able to show the relevant tasks of catalog items in activity on service portal for an end user. Below is the reference screenshot, it ...
Resolved! In ATF I don't want to keep the records which are created during the ATF test execution
Hi,In ATF I don't want to keep the records which are created during the ATF test execution.I have created a ATF for Incident flow but if the testing is completed still i can see the same Incident record in the ServiceNow instance.I don't want to keep...
ServiceNow Developer instance does not insist on configuring multi-factor authentication
Hi there! I just requested an instance on https://developer.servicenow.com/dev.do and got assigned a developer instance (latest Yokohoma version with patch 4). I hear from others who recently requested an instance that developer portal issues an inst...
