Since upgrading from Helsinki Patch 9a to Jakarta Patch 3, non-admin users can no longer see all of the fields when building an Incident template. ITIL workers now only see these fields:At the same time, ITIL workers still see all fields when buildin...
Hi, I am creating a new portal form for line managers to report that their employee who has left the company will be returning their equipment, so the desktop team can arrange for the equipment (laptop etc) can be returned. On the form I want to pul...
Hello Everyone, Could anyone please help me on this. I have three variables(first name, last name and email id) in a catalog item to create new user. If some one will enter first name and last name in the variables if first name+ last name is exist i...
I tried to use the below script in the workspace client script within the UI action. The expectation of the script is to check whether there are any child incidents available for the incident record. If it contains any(active/inactive) child inciden...
Hi Everyone, Here i have attached one Screen shot . In that i want to change the location of the count of list visibility. I want to visible on right side top corner means below image location for this i want the solution. can any one provid...
Filter Retired Configuration Items from IncidentAlready there is an existing reference qualifier with script include then how to do modification
Hi all, I had a requirement where I need to pass more than 20 input variables in a custom action which is not allowing me to pass inputs after 20 input variables. Could you please suggest the possibilities to achieve this requirement. Thanks,Nithya.
Hi , We have a few catalog items on which we have attachments like ppt, excel.We moved all these items to test environment with update sets.Attachments were also present on the items after movement. When we moved these items to test environment ,end ...
Hi,I have a requirement to hide 'Actions and Selected rows' on the change list view for ITIL users.None of the users should be able to see this except Admin users. Please tell me how to achieve this functionality.Thanks!Raj
Hi Team, I want to put a condition on Cancel Request UI Action, this button should only be available/visible on RITMs whose Item belongs to the Service Catalog. How write a condition on this Requirement. Regards,Abhilasha G T
Already there is an existing reference qualifier with script include then how to do modification
How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned theTo prevent self approvals "marking their own homework"..
Hello Community,I’m seeking guidance on an issue related to incident assignment in ServiceNow using the Advanced Work Assignment (AWA) feature. Currently, when an incident is assigned to a user via AWA, a message is appended to the work notes suggest...
In previous ServiceNow versions, the Standard Change Proposal process was managed using Workflows. However, with the latest Yokohama release, this process has been modernised and is now powered by Flow Designer! What's the Impac...
Hi Experts,We are trying to implement Advanced work assignment for HR agent workspace and I need to do a POC.Where should I start.What are the use cases for this AWA concept.What are things that should be noted while we implement thisPlease guide me ...
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