Hi There, I'm having some issues with SNOW alerts in Slack. The Slack app was installed using the link below. Bulk alerts to a channel is working as expected as well as the integration to create and updates incidents within Slack. What I'm having an...
Requirements - create entity field in hardware table choices: asia, europe. create 2 location and based on those two locations if location A is selected then entity should automatically populated as Asia and if location is B then entity should popul...
Hello Everyone, If my Change request approval is getting cancelled then change state automatically moving to closed skipped as of now with considering the Change task state. but now suppose if the change request approval getting cancelled th...
Hello Community, We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user. What is the downside if we implement this customization??Thanks,Sajal
Hi all,I'm working on populating Life Cycle Stage/Status over my Services and Offerings. The Create/Update is coming from another source and we are using Robust Maps.When Change the Status of Service to Life Cycle Stage = Deploy and Life Cycle Stage...
Hello wonderful people, Does anyone have a PowerPoint presentation or any documentation about digital signatures for PDF documents using CAC or PIV smart cards? I can't find anything on the Now create website. I believe it should be under document ma...
Hello all, Iam currently working on one scenario for service operations workspace. So the requirement is to auto route the interaction to the agent who is available. And when it is routed to agent, the interaction should automatically opens in new ta...
Hello, Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notific...
Hi all, Can you please provide a clear functional explanation to understand why someone should create an improvement initiative?This is my understanding:- improvement initiative: to improve something existing, implementation is not part of the proces...
Work notes on a change request are updated with each automatic state transition however the worknotes are being populated with the requestor's name so it appears as if the requestor is making these updates which is incorrect. I also have a similar is...
I Want to fetch the the sys_id from below URL and Set that value in Employee_id Field Which is reference Field what are the best possible ways to do that?I want to make this use case dynamic. The sys_id is of emplyee name.URL= https://dev309459.servi...
Hello All,We are currently working on integrating Jira with ServiceNow using a Scripted REST API.Below is the script snippet being used: var data = request.body.data; gs.info("Attachment Logs: " + JSON.stringify(data)); // Log is printed var key1 =...
In Automated Test Framework, I want to validate whether the Requested Item contains additional comments. Since additional comments are stored in a different table (Journal Entry), I created a record validation for it. However, it always says that the...
Hi,Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.
Whenever we execute a security check in ServiceNow, are our Out-of-the-Box (OOTB) records skipped because they are created and maintained by ServiceNow, or are OOTB records also scanned and included in the results during an instance scan?