How to send a notification email to assigned to and assigned group when the sla is breached
Hi, How to send a notification email to assigned to and assigned group when the sla is breached.Can anyone please help on this, It will be useful. Thanks!
Forum Posts
is it possible to show the Emergency Change Interceptor only in the SOW?
Hello All, I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form. And this Emergency Change Interceptor is only visible for Incidents P1 and P2 ...
Data Table Widget Styling Breaks in Scoped App After Cloning
Good Morning/Afternoon/Evening, I’m reaching out to seek guidance regarding a UI issue encountered after cloning a global widget into a scoped application. Context:I’m using the OOB global widget “Data Table from Instance Definition” on a portal page...
Facing Connectivity Issues Between Salesforce and ServiceNow Integration
I’m working on integrating Salesforce with ServiceNow, but I’m running into connectivity issues between the two instances.I’ve checked the endpoints and credentials on both sides, and I've made sure that the integrations are configured properly, but ...
Resolved! How to force user to enter a start and end date for an outage in change record
I have a requirement where when a user check the box "Outage required" and saves the change ticket, it auto-loads and outage ticket in the Outage section. However, most of the users are not updating the Begin and End time. The ask is that when user c...
Need to auto parse the text file
Hello,There is a record which is created in a table which has a text file attachment. Need to auto parse the text file and need to create the records in another table for the attached file.
Resolved! g_scratchpad
Hey everyone,I’m trying to use a value from g_scratchpad in a catalog client script, but it keeps coming back as undefined. I’ve set the scratchpad value in a Catalog Server Script on the same item.Am I missing something?
knowledge article to valid
how to write script for knowledge article to valid to should not allow more than one year from the created date and previous date and when click on publish button it should show the error message in servicenow
Migrate update sets only in Global scope but not Employee Center scope
I was capturing something in my Update Set and some content were in Global application scope whereas some content was in Employee Center application scope. The Update set automatically created a parent update set, and 2 more child batch update sets -...
IT Capacity & Performance Management
Are there any IT Service Providers, with multiple customers, who are using ServiceNow for IT Capacity & Performance Management (i.e. of CIs, Services). I am not after capacity management of human resources. Questions:1. Which version are you on and a...
Resolved! Email
How can I send an email to a ServiceNow instance when the "Email Sending Enabled" system property is turned off?I'm working in a ServiceNow instance where the "Send" system property (glide.email.smtp.active) is currently disabled (set to false). I st...
Incident Routing Based on Service Offering with Mixed Support Needs
Background:We’re releasing a new tool that will be available to approximately 150,000 users.Incoming incidents are submitted via record producers on the portal.Incidents are routed to a support team based on the Service Offering (SO).The Problem:The ...
Filter reference picker differently for two related-lists on the same M2M table.
Hi all, Please answer how can this be achieved. When a user clicks New in the CVE list, the reference picker on field Vulnerability must show only sn_vul_nvd_entry records.When a user clicks New in the Third-Party list, the reference picker on field ...
Resolved! how to trigger event/notification based on the work notes of the sctask
Hello EveryoneI have requirement to trigger the notification when work notes updated in sctask and it should have the below value then only it should trigger.error message 'file share failed' and it should have incident number.Please suggest me on t...
Get unique "requestID" e.g. '202425090555125123' (year/month/date/time/ last 4 digits of ritm no)
Hi All, My requirement is to have an unique "requestID" something like '202425090555125123', year/month/date/time/ last 4 digits of ritm number. How can I get this, Can someone please help with the script