What is 'Affected products' and 'Related Catalog items' related list in Knowledge article?
What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?
Forum Posts
SOW workspace contextual sidebar panel icon deactivation
Hello @Everyone,I have been trying to remove the notifications icon from the right contextual sidebar in the SOW workspace.I already tried doing this using UI Builder, but wasn’t successful.Could anyone suggest from where and how this can be removed?
data restrict in list type of variable
In a catalog form i have two variables one is check box other is list collector my requirement is if i select the check box it should populate only few records in listcollector varaible(need to restrict other data) if unchecked it should populate exc...
I got "Invalid 'Choice' record even though the selected Table 'Case' is in the current application"
Hi, In case form resoution code field--> dictionary entry form is global scope but under that choices is case scope but i want to edit the choices but i am not able to edit it it is showing error below screensort.Can anyone please help on this. It wi...
Resolved! Email notification gets sent out twice
Hi, Does anyone have any idea when this email notification is triggered it sends the notification twice?
How to populate list collector variable based on checkbox selection(s)?
Hi all, I have been trying to satisfy a request regarding list collector on a catalog Item. I have created multiple checkboxes and a list collector variable. The expectation is that, If I select checkbox A, the related group would be populated on l...
In SNOW ATF Once i submit the case i want to put some comments into portal
Hi,In SNOW ATF Once i submit the case i want to put some comments into portal level.will it be possible in ATF?above screenshot is from portal can i set the field value in portal for this request?Please help me out on the same.Thanks
Incident Update Inbound action query
HiWe are working in a domain separated environment with multiple domains. Most of our users are shared resources, meaning they have multiple user profiles (one per domain) but use the same email address for each profile.Issue:When such a user replies...
Notification Email Scripts
Hi All, I have written a e-mail script to display the incident summary in the notification. Email script:var incident_record = current.sysapproval.getRefRecord(); if(incident_record){ template.print("<table>"); template.print("<tr><td><strong>C...
How to attach sample template without any data
Hello Everyone, I have one requirement ,like i have one catalog item in that i want attach on sample Excel sheet. How may ways are there please let me know. send me the solution based on ways. Thanks,Manohararuna
How to set logged-In user as default Value in MultipleSelect filter in PlatformAnalytics Dashboard
Hello Everyone, I am trying to set currently logged in user as default value in Multiple Select filter placed on the Dashboard. I tried by setting javascript: gs.getUserID() in Default value field, but it is not allowing me to save as it is exp...
create a change calendar
can I manually create a change calendar that includes blackout dates, project go-live dates, etc...?
Resolved! Is it possible to enforce unique approvers across different approval levels?
Hello everyone, We have a multi-level approval process for Normal changes, ranging from Level 1 to Level 3. If a user belongs to both Group A and Group B, and they approve a change at Level 1, we want to prevent the same user from approving the chan...
Creating subtasks in Workflow with own workflows
Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through). Simple enough. But, then I need to make sure the attached doc...
Requested Item Stage approved to request approved automatically in servicenow
I have a scenario where if i am sending a approval by custom action (using sysapprover_approval) table then the requsted item stage (sc_req_item.stage) is being shown as request approved why is this happening how can i prevent it from happening. ...
