Hi,
So there are a number of threads out there that discuss the Time Worked field available to the Incident form but I haven't found any yet that help solve my specific problem. It's not really a problem per se but more of a request.
My customer would like to use the Time Worked field as a way to provide Help desk staff with a method of keeping track of the time they've spent on the phone with each caller.
The Time Worked field is great except for two things.
- The Hours and Minutes are editable
- The timer can be paused
Has anyone developed a solution by which a read-only timer is displayed on the Incident ticket as a means of tracking time per call?
Thanks!
