Time zone Displays incorrectly on appointment booking time slot

ayesha
Kilo Contributor

Trying to figure out issue with appointment booking time zone.  The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer desiring to book appointement within different timezone or location while they are traveling to different locations. Please advise possible fix. Thank you!

1 ACCEPTED SOLUTION

RaghavSh
Kilo Patron

You need to follow 2 points:

1. In wu_appointment table , select timezone as location time zone.

2. In walkup location related to the appointment select the location which has a valid required timezone.

 

Note : the timezone in location selected in walkup queue should not be empty.


Raghav
MVP 2023
LinkedIn

View solution in original post

3 REPLIES 3

James118
Kilo Contributor

Hi Ayesha,

 

You need to make sure you have filled in the timezone for the Location you have chosen in the Walk-up Location Queue:

 

find_real_file.png

 

If it's not filled in, then the timezone will default to the platform default.

RaghavSh
Kilo Patron

You need to follow 2 points:

1. In wu_appointment table , select timezone as location time zone.

2. In walkup location related to the appointment select the location which has a valid required timezone.

 

Note : the timezone in location selected in walkup queue should not be empty.


Raghav
MVP 2023
LinkedIn

@ayesha Is your issue fixed?


Raghav
MVP 2023
LinkedIn