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‎06-14-2023 12:56 PM
Hi
I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.
I have used on load catalog client script to hide some categories as follows and it worked
g_form.removeOption('category', 'Linux', 'Linux'); g_form.removeOption('category', 'Oracle', 'Oracle'); g_form.removeOption('category', 'Schedule Tasks', 'Schedule Tasks'); g_form.removeOption('category', 'Solaris', 'Solaris'); g_form.removeOption('category', 'vmware', 'vmware'); g_form.removeOption('category', 'User Email', 'User Email');
similarly I have tried both on load and on change to hide/remove some categories under Network Catalog but not working ( I know it is due to dependent value but how to overcome it)
var category = g_form.getValue('category'); if (category == 'network'){ g_form.removeOption('subcategory', 'WAN', 'WAN'); g_form.removeOption('subcategory', 'LAN', 'LAN'); g_form.removeOption('subcategory', 'IP Address', 'IP Address'); }
Thanks in advance.
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‎06-15-2023 05:15 AM
Hi Amit,
Created a script include with the filter of choices we need and added this to Subcategory Reference Qualifier.
Now its working.
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‎06-15-2023 05:15 AM
Hi Amit,
Created a script include with the filter of choices we need and added this to Subcategory Reference Qualifier.
Now its working.