to hide/remove some of the categories and some of the subcategories

[Rahul Raja Sami]

Hi 
I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.
I have used on load catalog client script to hide some categories as follows and it worked

 g_form.removeOption('category', 'Linux', 'Linux');
	 g_form.removeOption('category', 'Oracle', 'Oracle');
	 g_form.removeOption('category', 'Schedule Tasks', 'Schedule Tasks');
	 g_form.removeOption('category', 'Solaris', 'Solaris');
	 g_form.removeOption('category', 'vmware', 'vmware');
	 g_form.removeOption('category', 'User Email', 'User Email');

 similarly I have tried both on load and on change to hide/remove some categories under Network Catalog but not working ( I know it is due to dependent value but how to overcome it)

 var category = g_form.getValue('category');
   
   if (category == 'network'){
		 g_form.removeOption('subcategory', 'WAN', 'WAN');
		 g_form.removeOption('subcategory', 'LAN', 'LAN');
		 g_form.removeOption('subcategory', 'IP Address', 'IP Address');
	}

Thanks in advance.

[Mark Endsley]

Your best bet would be to inactivate the choices on the variables on the record producer.

find the category and subcategory fields, then set the choices inactive.

[Rahul Raja Sami]

but I want them for the Native UI 

[Amit Gujarathi]

HI @Rahul Raja Sami ,
I trust you are doing great.

To overcome this issue, you can use an onChange client script instead of an onLoad client script. This will allow you to dynamically update the subcategory options based on the selected category.

Here's an example of how you can achieve this:

// Define the onChange client script for the 'category' field
function onChangeCategory() {
  var category = g_form.getValue('category');
  
  // Check if the selected category is 'network'
  if (category === 'network') {
    // Remove the unwanted subcategories
    g_form.removeOption('subcategory', 'WAN', 'WAN');
    g_form.removeOption('subcategory', 'LAN', 'LAN');
    g_form.removeOption('subcategory', 'IP Address', 'IP Address');
  }
}

// Register the onChange client script on the 'category' field
g_form.addOnChange('category', onChangeCategory);

[Rahul Raja Sami]

Hi Amit
I have tried onchange() as well and I have replicated the whole script and checked but it shows no difference.