translated texte on employee center

ahmed-24 · ‎09-16-2025

Hello guys!

i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you

Raghav Sharma24 · ‎09-16-2025

@ahmed-24 Here is the answer

Go to "sys_translated_text" table and click on new. Then select Table name as "Activity Configuration [sn_ex_sp_activity_configuration]" from drop down and language as your target language example "French".

In the "field name" select "Activity Name" and in the value select the translated value you want.

In the "document" field select the target field like "Request or survey."

Then clear instance cache using "cache.do " and change your language and reload the portal, you will see the translated value.

View solution in original post

Raghav Sharma24 · ‎09-18-2025

@ahmed-24 In your screenshot I can see these are changed, can you highlight the not changed one?

ahmed-24 · ‎09-18-2025

@Raghav Sharma24 It supposed to change the hole name "tickets" as you can see here in my screen shot

but when i click in this label "tickets" i got always the names "demandes" "demandes soumises"... but me i want to make them all on the same name "tickets"

ahmed-24 · ‎09-18-2025

@Raghav Sharma24 have you any idea when i can found this ?

Raghav Sharma24 · ‎09-18-2025

@ahmed-24 For different records the entires are made in different tables, can you share the exact esc page and widget where you want to change them, I will have a look

Dhana3 · ‎09-16-2025

Hi @ahmed-24 ,

Please refer to this article to understand the translated text. I think it will help - https://www.servicenow.com/community/international-localization/everything-you-ever-wanted-to-know-a...