Translating Help Text on a Catalog Item Variable

PumpWerks
Tera Expert

Hi all!

apologize if this is posted in the incorrect forum.

I need to translate some Help Text from a Service Catalog Item's Variables manually (not by "Request Translations" from Maintain Items).  I know I need a new record on the TRT table, but I'm not completely sure how to fill in the form to create the new record for the Help Text. 

 

Below are examples of what I need to translate, and the TRT New Record form.

 

PumpWerks_1-1682006741634.png

 

 

PumpWerks_0-1682006659852.png

 

I'm not certain sc_cat_item is the correct table name (I know it is correct for Name, Short Description, and Description of the catalog item).

 

I'm also not certain of the correct field name or Document Key.

 

Any suggestions as to what values to use, or suggestions as to where I can find the information I need would be appreciated.

 

Thanks so much in advance!!

 

Dave

 

2 ACCEPTED SOLUTIONS

Sandeep Rajput
Tera Patron
Tera Patron

@PumpWerks 

Please refer to the following steps to translate the help text.

1. Navigate to your variable on the catalog item

Screenshot 2023-04-20 at 9.48.13 PM.png

Since help text is a translated text field. Which means translated text can be directly put inside this field.

Screenshot 2023-04-20 at 9.48.24 PM.png

 

All you need to do is, choose the language from the preference and add translated text help text field on variable in each language which is supported on your instance.

 

SandeepRajput_0-1682007996945.png

Save your changes each time when you are updating the help text in a specific language. 

 

This action will make entries in sys_translated_text table for help text in each chosen language. Once done, your help text will appear translated on the catalog item in the chosen language.

 

Hope this helps.

View solution in original post

PumpWerks
Tera Expert

Hi all...

 

I've figured out the answer to my issue:

 

The table name is:  Variable [item_option_new] as this table has a field for "help text" which is the field I was looking for.

 

The document key varies depending on which Catalog Item the "help text" is a variable of.

     When creating a new record, hit the magnifying glass for "document', then this window pops up:

PumpWerks_0-1682012443286.png

Hit the "document" magnifying glass again.  Then this pops up:

PumpWerks_1-1682012518212.png

My process was to search for the "Cat Item" I needed, then search for the "Question" I needed.  then select the "Name" that I needed.

 

This worked perfectly for my needs.

 

I hope this helps folks in the future.

 

Thanks to everyone that spent time researching this.

 

Dave

View solution in original post

3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

@PumpWerks 

Please refer to the following steps to translate the help text.

1. Navigate to your variable on the catalog item

Screenshot 2023-04-20 at 9.48.13 PM.png

Since help text is a translated text field. Which means translated text can be directly put inside this field.

Screenshot 2023-04-20 at 9.48.24 PM.png

 

All you need to do is, choose the language from the preference and add translated text help text field on variable in each language which is supported on your instance.

 

SandeepRajput_0-1682007996945.png

Save your changes each time when you are updating the help text in a specific language. 

 

This action will make entries in sys_translated_text table for help text in each chosen language. Once done, your help text will appear translated on the catalog item in the chosen language.

 

Hope this helps.

Sebastian L
Mega Sage

Hi, it should look like this, where you reference the variable/question itself (in sys_translated_text): 

 

SebastianL_0-1682008342674.png

 

 


Best regards,
Sebastian Laursen

PumpWerks
Tera Expert

Hi all...

 

I've figured out the answer to my issue:

 

The table name is:  Variable [item_option_new] as this table has a field for "help text" which is the field I was looking for.

 

The document key varies depending on which Catalog Item the "help text" is a variable of.

     When creating a new record, hit the magnifying glass for "document', then this window pops up:

PumpWerks_0-1682012443286.png

Hit the "document" magnifying glass again.  Then this pops up:

PumpWerks_1-1682012518212.png

My process was to search for the "Cat Item" I needed, then search for the "Question" I needed.  then select the "Name" that I needed.

 

This worked perfectly for my needs.

 

I hope this helps folks in the future.

 

Thanks to everyone that spent time researching this.

 

Dave