Translating SC Tasks

[sonishka]

Hi everyone!

I have a requirement to allow users (on Service Portal and Back Office) to choose languages: English or French.
I have installed plugins and made some translating adjustements and it works fine. However, I still have trouble to translate SC tasks descriptions from English to French.

I tried 2 things:
- Translating manually workflow tasks description when logged in French but it overwrites my English version.
- Adding a translated text in sys_translated_text table but it's not working.

Do you have an idea on how can I achieve this?

Thanks for your help! 🙂

In English:

In French:

[scott barnard1 · Accepted solution]

Hi Sonishka

You did what you can with the base tools available

Sadly the actual content of the fields is classed as data and therefore the platform will not dynamically translate it.

We are getting around it by telling the workflow to create the description in the language of the caller.

This is ok for French users with French speaking helpdesk but doesn't get round any desire to translate content on the fly.

Any input from the user for example will remain in their language.

As Micheal mentioned you'd need a 3rd party translation integration and given how wide of the mark google and bing are it may be more of a hindrance than a help.

Regards

[sonishka]

OK, thank you for your explanation 🙂

[Michael Ritchie]

ServiceNow Internationalization features only translate labels and static data in reference tables and choices.  It doesn't translate free form text like string fields - short description and description.  You will need to integrate to a third party translation engine like Google or Bing translate to perform these.  Search Share or the ServiceNow store for offerings there.

[Srikar Prasad]

Dynamic Translation feature helps in translating the descirption and other user entered text in the real time, please take a look https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/dynamic-translati...