Translation French Canadian

[Ajrion]

The Dynamic Translation feature of knowledge article in ServiceNow isn't accurately translating English to French Canadian, causing operational head. Manual review and additional content updates override previous translations, creating inefficiencies. Anyone has a solution for this?

[James Chun]

Hi @Ajrion,

Which translation service provider are you using?

My understanding is that the translation is not done by ServiceNow but by a 3rd party provider.

Since we don't have the ability to configure/modify the translation provider, I guess the only thing you can do is integrate with a different translation service provider.

Some providers may be better at translating a specific language than others.

Cheers