UI action - Linking a task to an incident

[Brigitte V]

Hello
I've created an extended table of the task table. Using UI action I create an incident.
It works but how can I add the incident number in the related list as on the attached example?

Thanks for your help

 

[Runjay Patel]

Hi @Brigitte V ,

If you have your table reference to incident then configure related list, it will come by default.

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[Uncle Rob · Accepted solution]

Are you saying you click the UI Action on your TEXP record and it creates an Incident, but the Incident doesn't reference the TEXP record at all?  You should have a line in your UI Action that populates a reference on the Incident back to the TEXP record ... which at this point should be current.  

something like...

whateverYourGlideRecordVariableToInsert.parent = current.sys_id;

[Brigitte V]

Thanks, it works.
I had set inc.parent = current.number
After changing to inc.parent = current.sys_id the field is updated

[Uncle Rob]

That'll definitely do it!
In case you weren't aware, the sys_id is the real unique identifier ServiceNow uses for any record in any table.  Its what the reference field *really* stores.  Anything else you see in a reference field (like number) is just a front end illusion so we don't have to deal with massive sys_ids with our puny great-ape brains.