UI Action to link REQ with Interaction

[Gudipati Hemala]

I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record. 

upon clicking on 'Create Request' button the following action should happen.

1. It should be redirected to the catalog item page in service portal. and user can select any catalog item and 'Requested for' variable should be copied as 'Opened for' from the 'Interaction' record .

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2. After submission of the catalog item, Request (REQ) should be linked with 'Interaction' record as below.

Thanks!

[Musab Rasheed]

Hi @Gudipati Hemalatha ,

Please reuse UI action for Incident and make adjustment according to Interaction table. Mark my answer as correct or hit like based on impact.

https://dev109974.service-now.com/sys_ui_action.do?sys_id=50317d860a0a0b4b00857807b0815bb2&sysparm_record_target=sys_ui_action&sysparm_record_row=3&sysparm_record_rows=3&sysparm_record_list=nameSTARTSWITHcreate+request%5EORDERBYorder

Regards

[Gudipati Hemala]

Hi Rashhed,
I was not able to login to your instance as its asking for credentials

[Musab Rasheed]

Hi,

Sorry, it's an OOB UI aciton, please add your instance and check and modify accordingly

https://yourinstance/sys_ui_action.do?sys_id=50317d860a0a0b4b00857807b0815bb2&sysparm_record_target=sys_ui_action&sysparm_record_row=3&sysparm_record_rows=3&sysparm_record_list=nameSTARTSWITHcreate+request%5EORDERBYorder

[Gudipati Hemala]

I have checked this UI action, but It's not working for the service portal catalog item redirection when I want to fetch the REQ info back to UI action.